you bought the low end door didnt you? ythe 99 buck special

Return the door for a exchange, the 200 buck doors are made way better.

i have one of those cheap doors going to my back deck, the door gets
almost no use. wife demanded a deck and never uses it, average less
than once a year..falling apart, water gets in and fogs glass bottom
kick panel fell out.

exchange for a better door the one you bought is junk........

home depot will take it back to keep you as a customer may need to get
manager involved.