Steve Kraus wrote:
You did send it in, didn't you!

Not yet. Had it with me for the serial number & so forth which is
why they knew I hadn't yet returned it. This is for a Lawn Boy Lawn
Mower, new in May, for which the key start switch fell apart. Lawn
Boy referred me to a couple of dealers one of which was Uline Lawn
Equipment in Chicago Heights. They told me no dice because I hadn't
returned the card. I said I thought the law was that that was not a
requirement. He (think it was the owner-- not sure) told me that he
didn't care about the law and for the fact that I would bring it up
was sufficient reason to refuse me service.

Send 'em a present. A fire-truck at 3:00 a.m. is appropriate.