Patriarch wrote:
"Ed Walsh" edwalsh@dev_null wrote in
:

BTW - I have sent at least 4 complaints about poor service to HD
corporate. I got back a form letter about how sorry they were and 4
gift cards in varying amounts up to $20. Don't know what ****ed me
off more, the measly attempt of appeasement with the gift cards or the
form letters.

The solution, as someone already said, if for lots of people to send
them complaint letters (emails)

The solution is to buy from somebody else. Anybody else, but preferably
someone local, who knows your name when you come in. Even if you're 'just
a homeowner'.

Patriarch

Agreed. Recently moved about 25 miles and am re-skinning an old 63x48
pole building of which about a third will become woodshop. Wasn't
happy with the old (pre-move) local lumber yard -- pricy and marginal
service. Soon after the move one of the yards from a third community
moved out of that town to a location with better interstate access.
Their new location, by geographic accident, made them my closest source
for lumber. Having previously been to the various BORG's looking for a
12x12 overhead door as part of the re-skinning project I wondered into
the new yard. Turns out they actually have pole building crews -- so
spec-ing the door was easy. Me: "I'm looking for an overhead door to
replace a slider on a pole building." Guy behind counter: "You'll
probably need to build a header. Here's how we generally frame the
headers ... " Price was competitive, standards and practices knowledge
save me atleast an hour or two of figuring out. No way I would have
gotten that from a BORG where the kid who sells doors wouldn't
recognize a framing hammer if it left a waffle pattern between his
eyes.

An additional bonus, my move upgraded the quality of the nearest
hardware store -- nails in bins!

hex
-30-