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Weatherlawyer

wrote:

The reason people dont listen to complaints is because so many of them
are valueless, and they just get fed up reading the same old crap.
Maybe someone needs to develop some kind of system to automatically
weed genuine complaints from all the junk. Perhaps start with a tickbox
list of 'what are you complaining about', price rises, a staff
incident, power cuts, etc.

Not quite.

The reason is that Thatcherism can't be undone. At least the utility
was a cohesive unit when it was a national asset. As soon as the
abortion was awarded to her asset stripping cronies, the valuable bits
were hived off and all the property sold if it could realise the cash
that paid for the aquisition.

Now the various channels including the complaints dept -which of course
is underfunded, are burdened with a top heavy management channel where
comunications were comprehensive.

And that is where the waste comes from and where the standing charge
goes.

Remember that art appreciator that knocked the face off the idol of
Margaret Thatcher and was fined or imprisoned for it? I wish he'd
knocked the real version in her smirk. And got a medal.

This Tone the Clone crook and monkey pleaser, is not the sort of person
that is likely to do anything about it. He has sooooo much sleaze
gungeing up everything he does and there is no viable alternative.

Sack the lot before we have to hang the *******s. Sure we'd have a
shambles but at least the anarchy would not be organised.