I have lived in my house for 4 years now, however the house is 14 years
old, and haven't had any flooding problems until this week. There
has been several inches of rain dropped on our area the past 5 days.
Well of course our sump pump stopped working. I went into the
basement one day and found that it was starting to get wet. Within 1
hour I had 2 inches of water covering the floor. Then we realized the
sump pump was not working. When we called insurance they sent over an
engineer who looked around for 10 minutes and left. The next day I
got a call saying that our water came up from the cement and we
wouldn't be covered. They then told me that there wouldn't be that
much water from a sump pump not working. Could this be true??? It
really came so fast and there are not wet walls to indicate it came in
from the walls and now that the carpet is up there are no cracks in the
cement. Can it really come up throught the pores of the cement that
fast to cause that type of damage?? And does a not working sump pump
truly cause no damage??? They told me that the sump pump not working
wouldn't cause that type of damage. HELP!!!