Greetings,

I had exactly the same problem a couple of years ago, after a move,
during which I presume the washer was tilted and/or jarred enough to
throw the balance out of whack.

That triangular-shaped part (let's call it the "tub frame" as I don't
know its real name) is supposed to just "float," retained in place by
the suspension springs that you mentioned. However, it should float
freely, able to move laterally in any direction. In my situation, the
tub was able to move but not as freely as it should have.

In my case it turned out that (if I recall correctly) one of the "tabs"
on the bottom of the tub had caught somewhere on the frame, hindering
the free movement of the tub. This would have required a fair amount of
rotation of the tub; I'm not sure how it happened merely by
transporting the washer, but that's what happened. In any case, I
determined the tub's intended position by finding wear marks on its
underside (it "floats" above some--three, I think--teflon bearings,
which weren't lining up with the wear marks).

Once confirming that the tub was indeed out of alignment, I reseated it
in its original position. I removed the suspension springs in order to
do this, although it may be possible to right the tub without resorting
to such measures.

I've got the thing apart right now because of a different problem, so
if I can be of further assistance, please follow up via e-mail. Good
luck!

Cheers,
Jeremy

RichK wrote:

Hi.

This is Model: KAWL410BWHO

Not sure of age, but about 10 years old. Goes wild in spin cycle. Fine
during wash cycle.
It's out of balance in spin, even with no water in it, or clothes. When I
load it up with clothes, it tries to shake itself apart.

Looked under it, the suspension springs are fine and hooked up.

Puzzling thing is a triangular shape part, which does not seem attached to
anything. It's located just under the tub.
Could take a picture, but am not sure it can be attached here.

What should I look for? I'm sure balance questions came up before, but I
can'd find anything useful in web search.

Regards,

RichK