Cheri wrote:

Toller wrote in message ...

Unless you want to lose the $300, you better give him another chance.

I've already decided to do that. I just want it over.

Also take good photographs of the work he did and of the tile he didn't
touch. I emphasize "good" -- you want photos where the shoddiness of
the work will clearly be visible to anybody.

Because Grout Doctor is a franchise, why not contact them at
1-877-GROUT and the FTC (www.ftc.gov) and complain about the work?
Also contact any local TV station's consumer reporter and file a
complaint with www.bbb.org.. And next time, pay with a credit card
because it's a lot easier to get your money back that way than with a
check.