We have had Pella casement windows for 13 years. Windows are fine, work
well and hold up well.

Problem is larger ones ( 31X55 and 25X70 inches) get out of alignment
and won't close easily. Probably caused by either wind jerking them
around when open or just the house settling.

Finally called Pella service after years of getting worse and all he did
was use a tool to pry (raise up lever action) the window and remove and
replace washers (spacers different sizes). This service call cost $50
for whole house (all windows).

While this worked, within a year or two the same large windows are doing
it again. I think the large casements just catch the wind and get
jerked around till they are out of alignment and won't close properly.

Can I find the tool & washer set anywhere on line?

It was just a simple lever (pry) bar just 5-6 inches long and service
guy said an assortment of washers (spacers) raised or lowered the window
to align it and one just had to substitute the correct spacer.

Really don't want to have to get a service charge to simply replace the
spacers every 2-3 years.

Thanks. I have looked on line with search engines and can't find and
reference to this tool.

Frustrated
--
lid