On 1 May 2006 09:31:19 -0700, wrote:


You're very lucky IMO. If I was B&Q I wouldn't have offered a
replacement either. The usual practice is to contact the manufacturer
and they will send an engineer out to rectify the fault, if they can't
solve it on the phone.
Why go through the hassle of removing the boiler and installing another
when you can sit back and let the manufacturers sort it?

What is "usual practice"?

He bought an item from a retail store that was defective. The
manufacturer could have denied any responsibility, because they didn't
sell him the boiler directly.

That's hardly likely.


His recourse in law is with B&Q, not the manufacturer.

Fine, if you want to waste your time.


He followed the normal practice for a consumer purchase and was
rejected by the vendor, which is against the consumer law in this
country.

You don't have the faintest idea about Sale of Good Acts and such do
you! )

Never mind, I don't have time to play with you. Bye. )