I recently went to Woodworkers Supply looking for a DC bag and got
inadequate data on what part number fit what DC. Suggested to
Internet guru, I think was the title, that data provided was
inadequate and zip response. Then mailed Customer Service Manager
about my concern and he sent a part number for my DC. Got a 14"
diameter bag to "fit" a 5" flange and told him what I thought. He
apologized and sent the correct bag at no cost. Got a bag About 14"
by maybe 30" that will be sent for shipping costs rather that clutter
the landfill.

Crank and plug for Router Raizer were "lost" in cross country move and
I called the 1-800 umber trying to order replacements. Couldn't
order them but got them gratis as a PR gesture. Sure is NICE dealing
with people who care! Found the parts several days after the call but
still glad for the response I got from both!