wrote in message
...
In rec.photo.digital Tony wrote:
wrote:
I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products.

Shnaggletooth

What a difference good customer service makes. And you have given that
message to all that read this newsgroup. First rate.

Maybe some manufactors lurk this group
Anyway another way arround is to call support first with a fake request.
Just
to test if they are for real. And then do the sales.
(Funny thing, sales almost always is the most rapid to respond to
communication :-)

You've discovered my favorite "trick" - if the customer service or tech
support number is continuously busy, call the sales number. That one always
picks up quickly. Ask them to connect you with customer service. Most of
the time it has worked for me.