I received a brand-new (refurbished? not sure) ip4000 Pixma tonight
from Canon, even though my defective one was two weeks past warranty.
And yes, it came with a new print head and new ink. So, thanks to this
excellent customer service, my opinion on Canon has done a 180:
(reversing my earlier, knee-jerk vow) I will definitely continue buying
Canon products.

Shnaggletooth