Rant time.

I've often stated how much I like Toolstation, and how I try to use them
as an alternative to Screwfix. This came to an abrupt end today.

I placed an order on Monday for a single item (a car starter +
inverter), and paid extra for before 12pm delivery. That means it should
have gone out on Tuesday, and reached me by Wed noon.

It didn't. It arrived today (Thursday) at 4pm. I can live with that, no
big problem. I need it for the weekend, so today is fine.

But it was smashed to pieces. I phoned Toolstation, expecting them to
offer to send one out today, to arrive tomorrow. They didn't. They said
they'd have to arrange collection, and only when they receive the item
and verify that it's broken will they send out a replacement.

I spoke to the shift supervisor, who basically repeated the above. She
suggested I order another one today (paying a second time), which should
reach me tomorrow. I told her that as a regular customer over the past 2
years I'm mightily ****ed off, and wouldn't be ordering from them again.

When I've had similar problems with broken items with Screwfix,
Axminster and Maplin in the past, they've always sent out a replacement
straight away.

Rant over.

--
Grunff