On Wed, 19 Apr 2006 00:19:53 -0500, Tony
opined:

That is exactly my experience, on one occasion they replaced a printer 3 1/2
months out of original warranty. The customer had reported a fault one month
before warranty expired, the printer was replaced promptly and it failed with a
different problem one week after the warranty on the replacement printer ended.
HP are just as good in my experience.
Tony

Good point, Tony. Canon will nearly always (totally unofficially)
'reset' the warranty period on a fault originally repaired within the
'official' warranty period.
For example, the old BJC-600 had a couple of nasty design faults that,
at some sites, resulted in recurring printhead (ie; expensive!) errors
through no fault of the users, for several years after the original
purchase, but Canon kept on fixing the printers for free until they
finally came up with a permanent fix for the design fault.

The lesson here for Canon users who run into a fault shortly before or
after the original warranty period is to *get straight on the phone*
to Canon, ASAP! Because Canon *wants* to keep you happy, & will
usually cut you some slack if they think it'll turn bad word-of-mouth
into good word-of-mouth.
(And in the printer market segment, there's another good reason for
this attitude, which is that they make way more profit from the
consumables than they do from the original sale, so they don't mind
eating a repair bill to keep you from switching to the competition.)
--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
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