Neil Brooks wrote:

Otherwise, I'm not sure what you meant here.

Whoops... Hands didn't type what mind was thinking. Lets try again...

When people reseach businesses, especially on senet or the web, they tend to
look at the absolute numbers of complaints and do not consider

a) That they are getting a one sided view of things (happy customers don't tend
to post near as much as ****ed off customers).

and

b) Bob the Builder, who does three new houses a year and gets one complaint is
far more problematic than KB Homes, who does 100,000 houses a year and gets 100
or even 1000 complaints.