Get AVG and thew ms spyware thing installed. Tell them under no
circumstances to instal those smikleys in emails thingys.
Find a neighbour who's clever with the pc stuff. Trying to do it by
phone will drive you mad.

May I humbly suggest my site for info on helping lock down the shyte ?

http://www.coreutilities.co.uk

AVG is listed but not on my recommended list, having had to sort out a
few machines with it recently...