Dave wrote:
We recently had 1 and a half bathrooms up-dated (I am getting too long
in the tooth for this sort of work) and when my wife came to clean the
bath a week after it had been installed, she called me up there to look
at 2 tiny chips in it. It s a pressed steel bath, by the way.

I took photos of the chips. They did not come out too good, but I can
see a coloured ring around the chip, that to my eyes suggests that the
enamel has been blown off. Could I be right here?

When I cleaned it, just after installation, there was no evidence of any
chips. The chips are tiny and are about 7 or 8 mm apart on the side
where the bath is just starting to curve towards the bottom, about one
third from the end.

My wife tells me that she has used a supermarket trigger spray bath
cleaner and a cloth to wipe it. I have no reason not to believe her, but
I have doubt about what may happen next.

Plumber who did the job handed my wife a letter from the bath
manufacturer (Roca) that was forwarded by Travis Perkins, who I assume
provided the bath. It states that their sales manager will come to
inspect the chips and an £80-00 charge will be levied if the chips prove
not have been caused by faulty manufacture.

Now, how can I tell that I am not being ripped off by false information
from the sales manager?
Is there anything that I can throw into this to convince him that we
have not even begun to do the 'make good' due to both of us having
temporary bad heath, let alone dropped anything into it other than a bar
of soap or a plastic container of shampoo.

TIA

Dave
have you got a claw hammer?
if so measure the claw hammer up against the chips, if the claw end
matches then you have your argument! i did a job on saturday where the
fibreglass bath was cracked from overtightening the taps' fittings, when
i removed the bath to turn it round the customer noticed the hairline
crack and said i had caused it! yes possibly by disturbing the already
tired bath and resituating it but i had no doubt that it was there
before but had just waited for me to tamper before rearing it's ugly
head! good job this bath move is only a temporary move or i could have
worked for nothing all day!