wrote in message
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I've had chronic problems with my 4-year-old Kitchenaid dishwasher
leaving everything crusted with food particles.

I'm tempted to throw it away and get a Bosch.

When I open the door during a wash cycle, I notice that the heating
element is not immersed. Should it be?

I'm pretty sure mine is, or it would not be able to heat the water for the
sani cycle. KA machines are some of hte best for cleaning. There is
obviously a problem that should have been corrected a long time ago. If you
don't get good answers here, try www.applianceaid.com and
www.repairclinic.com Worst case scenario, call the local service tech.

Read about Bosch here in rec.food.equipment. They have many problems also.