Paul Andrews wrote:

snipped

Supply and demand is the primary driver. If a consumer has plenty of choice,
the worst practitioners will struggle to find clients, if there aren't
enough plumbers to satisy the clients, they have no need to improve their
act.

Of course, good plumbers will always be good plumbers and cowboys will still
be cowboys and there's plenty of grey in-between.

Paul


True, but as these people were recommended by friends etc you would have
hoped they would feel some "guilt"/"need"/"whatever" to try to at least
contact me to let me know they can't make it. I think it's called "good
manners" ;-) All they have achieved now is a) not being used by me b)
not being used by any friends etc due to negative feedback, in the long
run this must affect their business.

I agree though, all the time they are busy I can't see this changing. It
is just so annoying!!

Gavin