In article , Bob Martin
wrote:
in 499697 20060214 114747 John Cartmell wrote:


But best get the right form of words in advance and persuade the retailer
that you won't be a pushover. Not paying is easier than getting it back
later.

Not paying isn't an option. Payment by credit card is required (for the
£60) before the callout is confirmed, and the parts can then be booked to
the same card.

In that case you do need advice - and consider escalating, ask for the product
to be replaced rather than repaired. For what you paid you must have expected
it to last much longer (eg 6 years plus) and, as the retialers now appear to
*expect* it to last 2 years they clearly missold the product in the first
place. Offer them the alternative of your full money back.

--
John Cartmell john@ followed by finnybank.com 0845 006 8822
Qercus magazine FAX +44 (0)8700-519-527 www.finnybank.com
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