Actually, IMO, it's mostly because the people the public deals
with aren't the ones who "own" the company or name. They don't
care and are just there to pull in pay checks. I've found I get
a lot better results from the sole proprietors than the bigger
guys. The only problem there is finding one you can trust and are
sure will be there tomorrow. So far so good, but ... g

Pop

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..
wrote in message
oups.com...
: Why don't contractors / vendors seem to care about selling a
product or
: service?
:
: I don't know if its because business is so good right now that
they
: don't need my money, or that they are over stretched and can
not accept
: any new clients, but I am completely amazed at how contractors
and
: vendors do not seem to care about making a sale.
:
: I'll call them up saying that I'm interested in getting a
particular
: job done. The receptionist takes the message and says she'll
forward
: it to the sales/service department, and half the time they
don't bother
: calling me back. I end up having to "chase" them for days
calling them
: over and over until I finally get a response.
:
: Others don't seem to care about finishing the job, and getting
the rest
: of their payment. This summer I paid a company to replace all
of my
: windows (a $8,500 job). They replaced all of them except for
two (one
: was the wrong type, the other was broken upon arrival). So we
agreed
: that I'd pay half of the job now, and the other half when the
final two
: windows would be installed (this is what they had suggested,
not me).
:
: Long story short, 4 months later, and countless, countless
aggravating
: phone calls on my part to finally get them to come over and
finish the
: bloody job, they got the remaining of their $3,500 payment
(they had
: already received $1,500 down-payment when I signed the sales
contract
: before they started the job)
:
: Total time it took them to finish installing the final two
windows?
: About 2 hours.
:
: 2 hours of work to bring in $3,500 is a pretty sweet deal. If
that was
: me I'd be there in a second.
:
: Why don't they care? It seems to me if I walk into an
electronic store
: and say to the first salesman "I'm here to buy a new TV. I'm
looking
: to spend about $2,500", it won't be long before I'm walking out
of the
: store with a new TV. If I call an investment firm and tell
them I'm
: looking to open a new investment account with them, I have an
: appointment booked by the end of that same phone call.
:
: If I call a heating contractor and tell them "I'm interested in
getting
: a new furnace installed", it takes days before somebody calls
me back
: to book an appointment for an inspection / quote (which will be
booked
: next week). And that's if they ever call me back.
:
: I've spoken to various friends about this issue, and they've
had the
: same experience. I don't get why this seems to be so prevalent
in the
: home renovation / construction industry.
: