"GotBonus?" wrote in message

Culligan asked us to use the "tester" they left us which consists of a
vial and some soapy liquid to shake up with the water and it does "lather"
better than when they came in.

Shouldn't we be "feeling" the softness? This just doesn't seem to be
there/seem right.

It may need some adjusting if it is not soft. There are other types of kits
that will tell you if it is soft. Othes will tell you just how hard it is.
One has a blue liquid you drop into the water and if it is soft, it says
blue, if hard, it turns pink. OTOH, some people like it to have some
minerals and not soft, just reduced.

If you keep this or change to another brand, yo will want to do some testing
to check it periodicaly, so the kit will not be wasted.