I hate to tell you this, but it that is sewage, I don't think the
waterproofing failed, it is a plumbing problem. You may have called the
wrong people.

--
Joseph Meehan

Dia duit
"bjpack" wrote in message
oups.com...
On Thursday Jan 5, 2006 we had a waterproofing system installed by
Garden State Waterproofing ("GSW"). On Sunday, Jan 8, I went
downstairs to find sewage covering much of my basement floor. I called
GSW immediately and left a message to have a crew sent over to see what
happened. On Monday, the owner of the company called me and spent
about 1/2 hour ranting and raving about my angry messages and not
offering to send his crew to see what happened. He assured me I was
smelling wet cardboard, not sewage and he told me that anyone with
"half a brain" would have emptied the basement anyway. When I reminded
him that the salesman specifically told us that we only need to move
things 5-7 feet from the wall and we did not have to raise our items
(the only reason for moving items was to give clearance for the
jackhammer, not avoid potential sewage problems) he continued to say we
should have known. We have since had a plumbing company come in and
fix the problem, which incidentally was sewage leaking into our
basement.

This post is not meant to comment on the work that was done or to lay
blame for the problem. It is to point out the kind of customer service
that you may expect to receive if you request help from this company
using the wrong tone. There is much more to this story that I'd be
happy to share if you are interested. Feel free to email me at b j p a
c k 1 at h o t m a i l . c o m.