On Mon, 19 Dec 2005 01:20:14 +0000, Kalico wrote:



Hi Don and everyone else.

First, thanks for all your help and suggestions. I have been away
from the PC so couldn't get online to let you know what has happened.

It turns out that there is a thing called a Fischer fixing kit which
is just the job. Two angled plastic brackets that screw into the
floor then can be screwed into with the supplied bolts/screws. Some
manufacturers call them S-fixing kits but either way there is a
dedicated solution.

My call the to the local supplier who sold me the toilet (and the
bloody bidet) proved fruitless. They said they called the
manufacturer who said that you screw a piece of wood to the floor then
fix to that.

Call me sceptical, but I called the manufacturer myself and spoke to a
really helpful girl who transferred a fixing kit from her desk drawer
to a Jiffy bag with my address on it as we spoke. Hoorary!

Good outcome. I've always found that I've had good service from
plumbing and heating manufacturers, often with small pieces being sent
free of charge.

On my positive list for doing this a

- Mira
- Aqualisa
- Grundfos
- Honeywell
- Ideal
- Stuart Turner



Now my only decision is whether to go back to our merchant and kick up
a big fuss about spending the best part of a day tearing my hair out
with the pan and being fobbed off with bad knowledge and
misinformation. Not sure about that since its only a small town here
and things could come back to bite me when I next need help, but I am
really ****ed off about wasting the time.

I really hate bad service, and if it involves laziness or lying on the
part of the supplier especially if time is wasted, then I do look for
something to be done.

In the case of faulty goods, I will remind and pursue the supplier
because the contract is with them, and typically I will look for some
form of recompense as well.

However, this is more of a "bits missing, can't be bothered, fob him
off with a story" scenario. I think that you have to pick your
battles. With this one, I think I'd identify the manager and explain
what happened. Ask him to give you a part refund on what you paid.
If that comes back in the form of an agreed better price on a future
purchase then that may be a sensible solution. You could escalate it
if you feel particularly agrieved, but also have to think about return
on investment of additional time.


--

..andy