"HeyBub" wrote in message
...
Doug Kanter wrote:
"SeaKan" wrote in message
...
i work at an hd. just an associate. what are your biggest pet
peeves about hd? anything in particular?



1) Are you experienced with any kind of home repair at all? Gardening?
Anything? If not, then all you can really do is tell people where
things are, right?

2) Arrive at work 15-30 minutes early, and tell your boss to leave
you alone while you slowly wander the store, getting to know where
things are. There's nothing more annoying than asking an associate
where to find a product, only to have the associate say "I think it's
aisle 14 - let's look", and take you for a walk. I don't need to take
a walk with someone else who doesn't know where something is. I can
walk alone, and probably faster.

Experts agree the best merchandising practice is to take the inquiring
customer to the object of his desires and put the product in his hand. If
you don't like that technique, simply tell the clerk: "Just tell me where
it is, I don't want people to think you and I have a, you know, 'special
relationship' ."

You're right. It's best to take the customer to the product. And, that's
actually company policy at HD, and other places, like Bed Bath & Beyond
(where, for some reason, the employees really DO know where things are). My
point was that too many associates at HD will wander aimlessly with you
because they have absolutely no clue where things are, nor do they have even
a logical guess as to where they should be.