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GaryM writes:

(m Ransley) wrote in
:

There has to be a label somewhere or go to local stores and look,
you
should hve paperwork on them

We have no paperwork. The markings on the window are a NAMI gold label,
and there is a barcode. No manufacturer, but the is a marking in the
inside of the panes which reads, "Duraseal" and a number.

I see Duraseal is also a window type.

I had a similar problem.
I went to the NAMI website, downloaded a PDF and found the manufacturers
name using the number in the PDF.

At first the manufacturer wouldn't help, they wanted the retail outlet
to act as a go between, but eventually they came through.