"Sawney Beane" wrote in message
When the ignitor disintegrated in the palm of my hand, I couldn't
believe the dealer's assertion that UPS was at fault. It seemed
most likely that it had come from the factory with cracks. I
wanted to ask Norton if the dealer's printed warning was correct in
saying the manufacturer's QC amounted to the random test firing of
ignitors.



The ignitor came in a padded box with another company's name, so I
also wanted to ask which company did the QC. The one I bought
locally came in a box from a third company. When I opened it and
saw it was made by Norton, I felt uneasy. I realized it was unfair
to mistrust Norton products without verifying what the dealer had said.

Norton is the largest supplier of igniters in the world. They got that way
because of the quality of their parts. They make many millions of them for
every major appliance company. .

St. Gobain-Norton
Powers Street
Milford NH

Why not give them a call?


I can imagine he would sell black-market rejects if he had a
source. It may be downstream from Norton where ignitors are tested
and rejects set aside in their padded boxes. Who would think to
post a guard over junk? What would prevent a vending-machine
servicer, for example, from taking some if he knew who would buy
them?

Companies like Norton take steps to assure that does not happen. They are
smart enough to have a procedure in effect to prevent that. They are a
ISO9000 plant and have a written policy on rejects. I'm sure they will be
glad to review it with you. Please, don't make accusations with no evidence
as you look like a fool grasping at straws and can even leave you open for a
libel suit. I have been in that plant where the igniters are made. It was
100% perfect when shipped to you.