"Cynthia" wrote in message
ups.com...
Hi all (Happy Endings Message),

We had the (non GE) service techincian out today and with a $6
microswitch replacement, our microwave is again working. It cost us
$130 in total (service call plus labor), but the microwave is in a
built in cabinet above the oven, and it would have cost us
significantly more to purchase a replacement, if we even could have
found one (the size is unusual, and it is convection). I think we have
put off our replacement decision for at least a few years (the oven and
microwave).

This technician
a. called us when he was going to be late
b. showed up at the revised time
c. diagnosed the problem correctly and installed the new part within
45 minutes (he had to take the unit out of the cupboard to do so, and
then replace it).
d. was very professional in his demeanor
e. didn't sell us a $150 part that we didn't need, even though we would
not have known and would have paid it.

Guess who? Sears. Surprised? I was.

Happy endings. Cynthia

Great story, Cynthia. Thanks for the follow-up. Service does count and
I've found that using rating services such as Angie's List makes finding
good service people easier. GE certainly ought to know about service by
this time; but I've also found that the independent service folks take a
more personal interest in their customers. However, for those who yearn for
the old reliable appliances, take a look at http://www.lehmans.com/index.jsp
They're still around.

TKM