Ashton Crusher wrote:
On 20 Nov 2005 11:02:55 -0800, "JasmynJade"
wrote:

Is there any other way for oil to get into the coils of a Refrigerator?

We purchased a NEW fridge from Sears in 2002 and purchased an EXTRA 3
yr In-Home Master Protection Agreement at that time. It made alot of
noises from day one...the 1st compressor went out in January
2004....the compressor was replaced...the service man told us that
either the compressor's must be bad or something...he was replacing
them right & left. After about a week...the noises got worse....we
lived with it. It was about time for our 3 yr agreement to run out so
we purchased ANOTHER 2 yr In-Home Master Protection Agreement.
Then on November 13th 2005...all of our food in the freezer thawed out.
We unplugged it for fear of a fire. When I called the 1-800 #...I told
them I wanted a replacement.....afterall, what is that "Satisfaction
Guarantee" worth anyway...they told me it was up to the repairman. The
repairman came and plugged it back in....it came on and was working
fine, at that time. So, he wrote on the service order paper, "working
properly at this time"....and could not determine what was wrong. He
told us to put a bowl of water in the freezer and "watch it". This
could be days, weeks, or months and was told they could NOT do anything
about it for now. Then, on November 18th it qujt working
again...serviceman came on the 19th....he said he found oil in the
coils and said we had turned it over or dropped it.....NO WE DIDN'T!!!
They won't fix it OR replace it.....

Does anyone have any suggestions??????

Thanks in advance,
JasmynJade

How in the world did he think you had turned over or dropped a full
sized refrigerator full of food? I would call the company management
or if you originally bought this warranty at the Sears store I would
try and find someone at sears to talk to about the situation. Clearly
if they replaced the compressor shortly after you bought it there were
problems of some sort. In fact, I think there were major news
articles about this bunch of bad compressors at the time. And that
"oil in the coils", if he means it was on the outside of the coils,
could be due to a slow leak from the first compressor repair not being
done correctly. If he meant oil on the inside of the coils, how does
he know? Does he have X-ray vision? Did he take the coils apart?
Does he know that the guy who did the first repair put the right
amount of oil in it or did the first guy put too much in???

I'd try the phone calls first and if they stonewall you should
politely tell them they are leaving you no option but going to court
and that you need a decision NOW as you need to get on with your life
and get another refrigerator, which you will expect them to pay for
when you sue them, along with all the other expenses such as the time
this has taken you at $25 an hour for your time.



I have spoken with 11 different 1-800 #'s from Sears....including the
Regional & Coorporate office. Would anyone know how to find those
articles about the bad compressors??
No oil on the outside, he said it was IN THE COILS.
Oh, and I have mentioned the Lawyer thing....they still say "Sorry,
Mam".
For everyone's Information....Sear's Lemon CLause states...."Your
appliance can only be considered a "LEMON"...IF....they determine the
covered product is unrepairable due to unavailability of functional
parts or technical information....OR....in the event of more than THREE
SEPARATE product failures, as determined by them, due to a defect in
parts or workmanship within any CONTINOUS 12 month period. THEN, if
they DO replace it...it does NOT include...preventive maintenance,
product diagnosis, customer instruction, accessory, cosmetic, or
non-functional repair or replacement, or any repair covered under
manufacture's product recall. Replacement products may be new OR
"rebuilt" to meet the manufactures supply. In ALL cases, product
comparability will be determined by them at their sole discretion.
I'm outraged.....Four days before Thanksgiving!! We have a local TV
station Lady that does "TroubleShooting" for consumers...I have
e-mailed her as of yesterday.....we are hoping she can help! Really,
it's like the gentleman said earler....they pretty much have their
butts covered....why waste more money on a Lawyer!!