Make sure the unit is level and tighten the locks on the feet. If that
doesn't work, it is possible the cabinet failed. I had a brand new one with
a bad cabinet that had to be replaced. When you took the front off you
could bang around and see that the base was not properly welded to the
cabinet sides.


"mem" wrote in message
oups.com...

I would like to know what are the reasons for duet washing machine to
get out of balance. I have new washer ( 1 year old ) and somehow the
drum spin violently. I checked the spring and the shock observer and
they seems to be OK .


Any idea what might be the reason for that .

BTW - Because of the imbalance problem the motor detached form the
drum plastic body , I already fixed that without realizing that the
issue is the drum balance .