On Wed, 9 Nov 2005 23:45:40 +0000 (UTC), Puckdropper
wrote:

Tom MacIntyre wrote in
:


Why can't the technician use his own documents?

Tom


In some cases, this is possible. In other cases, the problem is related
to the document and/or the location of it.

Right, so you have eliminated the application as the problem...one
troubleshooting step accomplished.

Tom


There may be 50 ways to accomplish the same task (in this case fix the
computer), but only one way to do so easily and/or properly.

Puckdropper