Well, I appreciate everyone's responses. I do understand that
appliances don't last forever, I was just very disappointed with GE's
service response. And, my experience with home appliances, mainly
Whirlpool and Maytag, have been excellent, so I guess I was
disappointed.

The contracted service guy finally called us around 6:30 that evening
and basically asked us why we even wanted to fix it. We cancelled the
service call and placed another call with a reputable service outfit
for early next week. (Good suggestion by someone).

We looked into options of purchasing a replacement and couldn't find
anything that would fit into the space easily, so we are delaying THAT
decision until the oven breaks as well.

Thanks again for your responses. Cynthia