Hi there....

First off....based upon this experience and on what I have read, we
will not buy a GE appliance. I would encourage others to shop around
for other brands to meet their needs before buying GE.

We have just had a "not so good" experience with GE in terms of their
repair/support capability and am wondering how many others have a
similar experience.....

Ours is not as bad as some, I am sure.

Placed a service call for a "trinitron" or something similar for our
$1000 built in microwave. Everything works except the heating element.
A $150 part, plus service and labor.

Called Scotland or India or wherever (with a 20 minute wait time just
to chat with a person) to place the service call....1-5pm for our
service call....at around 5:20 the day of service I called their 1-800
number and reached a person at 5:45 "We have you scheduled for 1:00
- 5:00 today, didn't you hear from them". "No". Long story short....

The technician called us at 6:20 (which he should have done per GE
guidelines at 4pm if he knew he was going to be late, but I think he
only did because I asked them to page him) and said, "well, that is an
old microwave (11 years old), I am not sure I have the parts and are
you sure you want to fix it?" We cancelled the service call. If GE
didn't want to fix it, they should have told us up front.

I will call their Consumer Relations Dept tomorrow, but I am thinking
they don't really give a s--t.

What's your experience with GE? And....better yet...what company's
appliances have totally beat your expectations? What would you
recommend to someone in the market for a new appliance?

I can tell you we have a Kenmore (Whirlpool) refrigerator that is at
least 15 years old and have NEVER had a service call, nor on our
Whirlpool washer and dryer (also close to that).

We are unhappy with GE. They have lost our business.

Sort of a funny.....when I ended the call to GE to find out where the
heck our service technician was, he said "Thank you for shopping GE".
I said "Not ever again, thanks,".

Cynthia