"Capri" wrote in message
oups.com...
We bought our house four years ago in Jacksonville, Florida. When we
bought it we were told that the air conditining system would need to be
relaced soon and as such were able to get a reduction in the sales
price. Anyway a year ago we finally went and put in a new Puron
Infinity air conditioning system by Carrier. Their top of the line
model at the time. It has worked like a champ and we have been quite
pleased with it. One of the things that sold me on it was the 10 years
labor and parts warranty. Cost of the AC system $7400

This past week a guy from carrier came out to do the annual service
check on the unit and low and behold he tried to sell me another unit,
a bio chemical elctro dehumidifier or some some such thing to be
installed along with the AC system, he said it is needed to keep the
coils freee and clear of mold, mildew and other nasty stuff and if I
didn't do this then any warranty I had on the unit would be null and
void. Cost of this system $3296.

He said the filter supplied with the unit was just not doing the job, I
asked why not just put in a better filter then and got no reply.

Now $7400 I could live with, 10k+ is a bit of a stretch. I've never
heard of such a thing before and am wondering If maybe they are 1.
either just trying to get me to buy their new system which wopuld
probably be nice but I really dont needcd and or 2. trying to get out
of honoring their warranty unless iu buy the additional system. 3.
something else.

One other thing, he kept on going on about how this was a decision I
had to make immediately. Our temperature is in the 70's now, we
probably wont turn the AC on again until next year, Heat yes but rarely
the AC.

Any opinions?


Take a close look at your original warranty documentation. Every word of it.