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#1
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) |
#2
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 2:39 PM, Leon wrote:
Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) Didn't seem like a rant to me, seemed more like a gloat... Wait, that means you deserver a big .... YOU SUCK!!! But not really , glad to hear it worked out. Hopefully you get the part. -- Jeff |
#3
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
"Leon" wrote: Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) --------------------------------------------- Some days the elevator, some days the dark hole. Looks like you caught the elevator. Lew |
#4
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
Leon lcb11211@swbelldotnet wrote:
Well I have decided to order a new speed controller for my Triton router. What model and part number? Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. Email is better than telephone for serious communication. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. In other words, you forgot your password. You should keep all that stuff in a text file. Applying to reset the password results in no response via e-mail. Look in your "Junk" folder. Which website are you talking about? -- Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) |
#5
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
Leon lcb11211@swbelldotnet wrote in
: Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. I rarely order anything on-line, for the exact reason that there are too many badly coded websites out there that make it difficult or impossible to address any problems. Ordering by phone tends to be more reliable. I also figure if a company doesn't provide an easy way to contact them, they're saying they don't actually want to do business with me. John |
#6
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 3:40 PM, John Doe wrote:
Leon lcb11211@swbelldotnet wrote: Well I have decided to order a new speed controller for my Triton router. What model and part number? Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. Email is better than telephone for serious communication. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. In other words, you forgot your password. You should keep all that stuff in a text file. REALLYYYYYY that's real secure. I would use a password safe like passkeeper. Applying to reset the password results in no response via e-mail. Look in your "Junk" folder. Which website are you talking about? -- Jeff |
#7
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 2:42 PM, John McCoy wrote:
Leon lcb11211@swbelldotnet wrote in : Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. I rarely order anything on-line, for the exact reason that there are too many badly coded websites out there that make it difficult or impossible to address any problems. Ordering by phone tends to be more reliable. And had that been the easiest of steps the one I would have taken in the first place. Unfortunately I had to go through Triton directly and use a middle man to order from the third party source. I also figure if a company doesn't provide an easy way to contact them, they're saying they don't actually want to do business with me. But it was $80, now $44, or at least $250~$325 for a new different brand router and maybe a lift. The Triton is still the best design for hanging under a table and or using as a standard plunge or fixed base router with out changing bases. |
#8
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 4:50 PM, woodchucker wrote:
On 10/20/2015 3:40 PM, John Doe wrote: Leon lcb11211@swbelldotnet wrote: Well I have decided to order a new speed controller for my Triton router. What model and part number Router TRC001 Speed Control TRA027 Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. Email is better than telephone for serious communication. Not in my experience. These people leave a lot out in their e-mails. They in fact told me to buy the wrong part. They did not think to ask if I was in the US, they are, and pointed me towards a 230 volt controller. AND they had the model number and serial number. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. In other words, you forgot your password. You should keep all that stuff in a text file. No, in fact I did not forget my password. I use Roboform and it records all passwords as I enter them and saves them to auto fill when I visit again. PLUS I use the same password for all of these type sites. REALLYYYYYY that's real secure. I would use a password safe like passkeeper. Roboform for 10+ years. Applying to reset the password results in no response via e-mail. Look in your "Junk" folder. Nope, they are at best slow to respond by e-mail, if they actually do respond. Not even Triton was able to get this straightened out. They could not get in to the site either. they hand wrote the order and phoned it in to the third party. Which website are you talking about? http://www.toolsparesonline.com/ Located in Seattle |
#9
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 1:39 PM, Leon wrote:
Frustrated I go to the DeWalt site to look for a new router. ****! When you consider the age of the current crop of web developers raised on "whiz, bang, flash, **** the content" ... -- eWoodShop: www.eWoodShop.com Wood Shop: www.e-WoodShop.net https://www.google.com/+eWoodShop https://plus.google.com/+KarlCaillouet/posts http://www.custommade.com/by/ewoodshop/ KarlCaillouet@ (the obvious) |
#10
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 2:57 PM, woodchucker wrote:
He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) Didn't seem like a rant to me, seemed more like a gloat... Wait, that means you deserver a big .... YOU SUCK!!! But not really , glad to hear it worked out. Hopefully you get the part. Yeah, it is being shipped from Nigeria as soon as the credit card payment clears. |
#11
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Tue, 20 Oct 2015 13:39:01 -0500, Leon lcb11211@swbelldotnet
wrote: Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Haven't gotten money from my credit union in a while. Tried the online access today and they don't know me. Do have the statements they send out and there's still $$ in the account. I'll call them tomorrow and play menu bingo to get info on car loan rates and get the online access restored. My wife's car is 20 years old and we're looking to replace it. Did several hours of paper research (Consumer Reports) plus some online research (specs and prices). Found a half dozen used vehicles that meet our criteria. Also have a problem with the company that installed our HVAC. We prepaid for seasonal checkups and can't reach them by phoine. The business number goes to a residence number that's "temporarily out of service". The 'contact' form on their web page got no response, so we're using ancient technology to contact them - paper mail. Used anywho.com to do a reverse lookup on the phone number and got a name and address. |
#12
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
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#13
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
"Leon" lcb11211@swbelldotnet wrote in message ... Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) Tenacity, plus southern charm and bull**** will get the job done. ;-) |
#14
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/20/2015 7:32 PM, Swingman wrote:
On 10/20/2015 1:39 PM, Leon wrote: Frustrated I go to the DeWalt site to look for a new router. ****! When you consider the age of the current crop of web developers raised on "whiz, bang, flash, **** the content" ... Exactly |
#15
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/21/2015 8:21 AM, Lee Michaels wrote:
"Leon" lcb11211@swbelldotnet wrote in message ... Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) Tenacity, plus southern charm and bull**** will get the job done. ;-) ;~) |
#16
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke"
wrote: In article , says... On Tue, 20 Oct 2015 13:39:01 -0500, Leon lcb11211@swbelldotnet wrote: Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Haven't gotten money from my credit union in a while. Tried the online access today and they don't know me. Do have the statements they send out and there's still $$ in the account. I'll call them tomorrow and play menu bingo to get info on car loan rates and get the online access restored. My wife's car is 20 years old and we're looking to replace it. Did several hours of paper research (Consumer Reports) plus some online research (specs and prices). Found a half dozen used vehicles that meet our criteria. Don't trust Consumer Reports. About 30 years back I got what according to them was the most reliable car on the market. Went through three engines in 30,000 miles, none covered under warranty. I read the Consumer Reports section on reliability. If a given model has been reliable, then the current year IDENTICAL model should be also - never buy the first year or two of a new version. Example 2015 Ford F-150 is a new version. Wouldn't consider it. Toyota Highlander has a godd to very good reliability record going back 12 years. A 3 year old Highlander is nore reliable than a new Dodge SUV. Also have a problem with the company that installed our HVAC. We prepaid for seasonal checkups and can't reach them by phoine. The business number goes to a residence number that's "temporarily out of service". The 'contact' form on their web page got no response, so we're using ancient technology to contact them - paper mail. Used anywho.com to do a reverse lookup on the phone number and got a name and address. Which might be meaningless. I frequently get calls at work from a collection agency that thinks that it's calling somebody's house. I'm smary enough to do verification. The names match the business owners. |
#18
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
woodchucker wrote in
: On 10/21/2015 1:34 PM, wrote: On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke" wrote: Don't trust Consumer Reports. About 30 years back I got what according to them was the most reliable car on the market. Went through three engines in 30,000 miles, none covered under warranty. Y'know how investment firms always say "past performance is no gaurantee of future results"? That's how you should read Consumer Reports. Their reliability grade is based on the reliability of prior years (they go back 3, I think). You have no gaurantee the car maker will be as good this year as they were before. I read the Consumer Reports section on reliability. If a given model has been reliable, then the current year IDENTICAL model should be also - never buy the first year or two of a new version. Example 2015 Ford F-150 is a new version. Wouldn't consider it. Toyota Highlander has a godd to very good reliability record going back 12 years. A 3 year old Highlander is nore reliable than a new Dodge SUV. So typical of our American ****boxes. Detroit doesn't know how to make a good car. We are getting beat out by the Japanese, German's and the Korean's, at making cars. That's going overboard. Ford, at least, makes excellent vehicles (altho, like ADS, I wouldn't buy the first year production of anything). Mitsubishi makes a fair bit of crap. VW cheats. You can find good and bad anywhere. John |
#19
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
We sell Triton tools and would be happy to help you. We have three people answering the phone from 8 - 4 West Coast time. We use email, instant messaging and we have our 800 number in big print on our home page. www.carbideprocessors.com
It sounds as though you have been taken care of for now. If anything else comes up feel free to call us at 800 346-8274. Tom On Tuesday, October 20, 2015 at 11:39:11 AM UTC-7, Leon wrote: Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) |
#20
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/21/2015 2:49 PM, John McCoy wrote:
woodchucker wrote in : On 10/21/2015 1:34 PM, wrote: On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke" wrote: Don't trust Consumer Reports. About 30 years back I got what according to them was the most reliable car on the market. Went through three engines in 30,000 miles, none covered under warranty. Y'know how investment firms always say "past performance is no gaurantee of future results"? That's how you should read Consumer Reports. Their reliability grade is based on the reliability of prior years (they go back 3, I think). You have no gaurantee the car maker will be as good this year as they were before. I read the Consumer Reports section on reliability. If a given model has been reliable, then the current year IDENTICAL model should be also - never buy the first year or two of a new version. Example 2015 Ford F-150 is a new version. Wouldn't consider it. Toyota Highlander has a godd to very good reliability record going back 12 years. A 3 year old Highlander is nore reliable than a new Dodge SUV. So typical of our American ****boxes. Detroit doesn't know how to make a good car. We are getting beat out by the Japanese, German's and the Korean's, at making cars. That's going overboard. Ford, at least, makes excellent vehicles (altho, like ADS, I wouldn't buy the first year production of anything). Mitsubishi makes a fair bit of crap. VW cheats. You can find good and bad anywhere. John I think excellent is going way overboard. The fords are still below Toyota , Honda, Audi, BMW, Mercedes, maybe Hyundai.. Hyundai has caught up quickly. Mitsubishi is not that good, in my opinion so is Nissan, it just has too many issues. -- Jeff |
#21
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:
Leon lcb11211@swbelldotnet wrote: Well I have decided to order a new speed controller for my Triton router. What model and part number? Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. Email is better than telephone for serious communication. The problem with email communication is that it's often hard to put all of the required info in an email and make it perfectly clear. If you include too much information, you can often tell by the response that they either didn't read it in it's entirety or they didn't understand it. That's when you get into a back and forth email exchange that tends to take a long time. With a phone call, you can get down into the details, voice to voice, until you can be relatively sure that both parties understand the details. Just imagine how much shorter some of the threads in this ng would be if we could call each other and say. "That's not what I meant. Let me explain this way..." I realize that email provides a paper trail, while voice communication often does not, but conversations can often be followed by an email that starts with... "Per our phone conversation of mm/dd/yyyy..." |
#22
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Thursday, 22 October 2015 02:26:00 UTC+1, woodchucker wrote:
I think excellent is going way overboard. The fords are still below Toyota , Honda, Audi, BMW, Mercedes, maybe Hyundai.. Hyundai has caught up quickly. Mitsubishi is not that good, in my opinion so is Nissan, it just has too many issues. European arms of Ford & GM have made great cars for a long time. The Ford Mondeo is car that shows up BMW and Mercedes in several areas. I think North America are getting more of the European stuff from Ford (not sure about GM) now, and really, it's about time. The North American divisions seemed to have been hampered by accountants and unions to their detriment. They learnt NOTHING from the demise of the old UK car industry! |
#23
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:
Leon lcb11211@swbelldotnet wrote: Well I have decided to order a new speed controller for my Triton router. What model and part number? Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. Email is better than telephone for serious communication. The problem with email communication is that it's often hard to put all of the required info in an email and make it perfectly clear. If you include too much information, you can often tell by the response that they either didn't read it in it's entirety or they didn't understand it. That's when you get into a back and forth email exchange that tends to take a long time. With a phone call, you can get down into the details, voice to voice, until you can be relatively sure that both parties understand the details. Just imagine how much shorter some of the threads in this ng would be if we could call each other and say. "That's not what I meant. Let me explain this way..." I realize that email provides a paper trail, while voice communication often does not, but conversations can often be followed by an email that starts with... "Per our phone conversation of mm/dd/yyyy..." |
#24
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
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#25
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
DerbyDad03 wrote in
: On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote: Email is better than telephone for serious communication. The problem with email communication is that it's often hard to put all of the required info in an email and make it perfectly clear. With a phone call, you can get down into the details, voice to voice, until you can be relatively sure that both parties understand the details. The counterpoint to that is the problem with phone calls is the guy on the other end has to answer the phone. With email I can send a message at any time, at my convenience. With a phone call, often as not I'm getting voice mail, or no answer. Or someone is calling me when it's not at all convenient for me to answer. Neither method is ideal in all cases. John |
#26
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Thu, 22 Oct 2015 16:56:29 +0000 (UTC), John McCoy
wrote: DerbyDad03 wrote in : On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote: Email is better than telephone for serious communication. The problem with email communication is that it's often hard to put all of the required info in an email and make it perfectly clear. With a phone call, you can get down into the details, voice to voice, until you can be relatively sure that both parties understand the details. The counterpoint to that is the problem with phone calls is the guy on the other end has to answer the phone. With email I can send a message at any time, at my convenience. With a phone call, often as not I'm getting voice mail, or no answer. Or someone is calling me when it's not at all convenient for me to answer. Neither method is ideal in all cases. John How many recalls ford , how many recalls Toyota |
#27
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
DerbyDad03 wrote in
: The problem with email communication is that it's often hard to put all of the required info in an email and make it perfectly clear. If you include too much information, you can often tell by the response that they either didn't read it in it's entirety or they didn't understand it. That's when you get into a back and forth email exchange that tends to take a long time. *snip* That's why I love e-mailing Bachmann Trains' Customer Service. The lady who answers their e-mail reads the whole e-mail, shows she understood it, and sends a timely reply. Puckdropper -- Make it to fit, don't make it fit. |
#28
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
John McCoy wrote in
: The counterpoint to that is the problem with phone calls is the guy on the other end has to answer the phone. With email I can send a message at any time, at my convenience. With a phone call, often as not I'm getting voice mail, or no answer. Or someone is calling me when it's not at all convenient for me to answer. Neither method is ideal in all cases. John I had one communication with a company that required me to send a letter, then they'd call me, I missed the call, then had to send another letter to get another phone call. Paper letter, with stamp and everything... in 2014. Puckdropper -- Make it to fit, don't make it fit. |
#29
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 22 Oct 2015 19:01:29 GMT
Puckdropper puckdropper(at)yahoo(dot)com wrote: I had one communication with a company that required me to send a letter, then they'd call me, I missed the call, then had to send another letter to get another phone call. Paper letter, with stamp sending the letter first is a great idea they really weed out the time wasters that way it is funny for how extreme it is reminds me of a famous computer scientist that decided he had enough of email and stopped using it call him or fax him or stop by |
#30
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Tue, 20 Oct 2015 13:39:01 -0500
Leon lcb11211@swbelldotnet wrote: 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the did not know dewalt sold glasses everything i have for eye protection collects fine dust i even found an old pair i had that were real glass lenses and they too collect dust maybe they make something that is like diving mask defogger for safety glasses top of the list, followed by 7 pages to sort through. I'm done. the internet in some ways is better but in others it is worse so many sites selling products do a terrible job displaying the product they have a **** poor web programmer coupled with some manager that just wants to see the product photos in his browser and is satisfied my favorite is when they say there are 7 pages and really there are 3 and they are showing the same products twice broken searches and sorting I think the parts will be shipped tomorrow. ;~) you should have made a video and sent it to dewalt |
#31
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
steve robinson wrote in
: On Thu, 22 Oct 2015 16:56:29 +0000 (UTC), John McCoy wrote: With email I can send a message at any time, at my convenience. With a phone call, often as not I'm getting voice mail, or no answer. Or someone is calling me when it's not at all convenient for me to answer. Neither method is ideal in all cases. How many recalls ford , how many recalls Toyota Your skills at replying to posts seem to be a tad lacking. However, I can guess which post you actually meant... You're also not doing so good in your arguement. For 2014: Toyota - 5,543,303 vehicles recalled Ford - 3,815,051 vehicles recalled Now, if you want to make recalls the determining factor in choosing a car, you should get a Volvo (they had 0 cars recalled in 2014). Of course, since many recalls are for trivial things (like correcting the vehicle weight sticker on the door frame) the raw number isn't all that meaningful. John |
#32
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/22/2015 10:36 AM, DerbyDad03 wrote:
On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote: Leon lcb11211@swbelldotnet wrote: Well I have decided to order a new speed controller for my Triton router. What model and part number? Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. Email is better than telephone for serious communication. The problem with email communication is that it's often hard to put all of the required info in an email and make it perfectly clear. If you include too much information, you can often tell by the response that they either didn't read it in it's entirety or they didn't understand it. That's when you get into a back and forth email exchange that tends to take a long time. With a phone call, you can get down into the details, voice to voice, until you can be relatively sure that both parties understand the details. Just imagine how much shorter some of the threads in this ng would be if we could call each other and say. "That's not what I meant. Let me explain this way..." I realize that email provides a paper trail, while voice communication often does not, but conversations can often be followed by an email that starts with... "Per our phone conversation of mm/dd/yyyy..." I agree. I am usually so busy that I don't spend a lot of time crafting emails. When I go back I often say WHAT THE HELL!!. It's in my head, but does not make it to the email.. I find I am getting less accurate as I get older, from just being tired of typing. I type all day long on my job, and when I do it for myself, I just find I don't want to go the extra yards.. -- Jeff |
#33
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/22/2015 5:42 PM, John McCoy wrote:
steve robinson wrote in : On Thu, 22 Oct 2015 16:56:29 +0000 (UTC), John McCoy wrote: With email I can send a message at any time, at my convenience. With a phone call, often as not I'm getting voice mail, or no answer. Or someone is calling me when it's not at all convenient for me to answer. Neither method is ideal in all cases. How many recalls ford , how many recalls Toyota Your skills at replying to posts seem to be a tad lacking. However, I can guess which post you actually meant... You're also not doing so good in your arguement. For 2014: Toyota - 5,543,303 vehicles recalled Ford - 3,815,051 vehicles recalled Now, if you want to make recalls the determining factor in choosing a car, you should get a Volvo (they had 0 cars recalled in 2014). Of course, since many recalls are for trivial things (like correcting the vehicle weight sticker on the door frame) the raw number isn't all that meaningful. John I don't think the # of vehicles is valid. I think the number of cases might be more accurate. I didn't know that there were recalls for weight stickers. Seems trivial. I think my opinion was sealed about 2 months ago. A fusion was burning on the side of the road. I could not tell whether it started in the engine compartment or passenger compartment. The flames appeared to be in both , and then it totally erupted. While this could be any car, any make, it wasn't. I was in Love with the Mustang , I wanted the retro. Glad I didn't buy one. A couple I knew bought the SHO or GT, can't remember. After a year and a half or so they no longer had it. It was constantly breaking down, and because it was the SHO or GT, parts were not readily available, they had to wait for everything. They could not keep it, as it cost them an arm and a leg to get it, and more to keep it. Guess they haven't changed much.. Still needing, I don't believe the magazines. They lie. After the 2009 crash, all of a sudden they were saying how great our cars were and that they were so good. What changed? How did they go from ok, to great? Why was Ford so fantastic? While I agree they were getting better, what changed. Could it be that because they were pumping up the US car manufacturers? -- Jeff |
#34
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/21/2015 3:54 PM, tomwalz wrote:
We sell Triton tools and would be happy to help you. We have three people answering the phone from 8 - 4 West Coast time. We use email, instant messaging and we have our 800 number in big print on our home page. www.carbideprocessors.com It sounds as though you have been taken care of for now. If anything else comes up feel free to call us at 800 346-8274. Tom Thank you Tom. As long as Triton has been around, 10+ years here in the USA, I thought there should have been more places to get the parts. I certainly keep you in mind. On Tuesday, October 20, 2015 at 11:39:11 AM UTC-7, Leon wrote: Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. ****! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~) |
#35
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On Wed, 21 Oct 2015 13:54:44 -0700 (PDT)
tomwalz wrote: We sell Triton tools and would be happy to help you. We have three people answering the phone from 8 - 4 West Coast time. We use email, instant messaging and we have our 800 number in big print on our home page. www.carbideprocessors.com you make it sound so simple tom funny how those other folks do not understand this basic idea maybe you should contact triton so your site is prominently displayed on the triton site |
#36
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
woodchucker wrote in
: On 10/22/2015 5:42 PM, John McCoy wrote: Now, if you want to make recalls the determining factor in choosing a car, you should get a Volvo (they had 0 cars recalled in 2014). Of course, since many recalls are for trivial things (like correcting the vehicle weight sticker on the door frame) the raw number isn't all that meaningful. I don't think the # of vehicles is valid. I think the number of cases might be more accurate. I didn't know that there were recalls for weight stickers. Seems trivial. Yes, in some ways number of cases would be more meaningful, altho you'd still have to filter out the trivial ones. And you'd also have have the situation where one manufacturer issues 10 recalls each affecting 1000 cars, and another issues one recall for 10000 cars - which is more significant? I think my opinion was sealed about 2 months ago. A fusion was burning on the side of the road. I could not tell whether it started in the engine compartment or passenger compartment. The flames appeared to be in both , and then it totally erupted. Another good example of how hard it is to make a judgement. A fire due to a manufacturing defect? Or a fire due to the occupants (for example, if they were meth dealers moving their lab & all it's inflammable chemicals)? No way for the casual observer to know. John |
#37
Posted to rec.woodworking
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A bit OT, A rant about tool web sites
On 10/23/2015 11:51 AM, John McCoy wrote:
woodchucker wrote in : On 10/22/2015 5:42 PM, John McCoy wrote: Now, if you want to make recalls the determining factor in choosing a car, you should get a Volvo (they had 0 cars recalled in 2014). Of course, since many recalls are for trivial things (like correcting the vehicle weight sticker on the door frame) the raw number isn't all that meaningful. I don't think the # of vehicles is valid. I think the number of cases might be more accurate. I didn't know that there were recalls for weight stickers. Seems trivial. Yes, in some ways number of cases would be more meaningful, altho you'd still have to filter out the trivial ones. And you'd also have have the situation where one manufacturer issues 10 recalls each affecting 1000 cars, and another issues one recall for 10000 cars - which is more significant? I think my opinion was sealed about 2 months ago. A fusion was burning on the side of the road. I could not tell whether it started in the engine compartment or passenger compartment. The flames appeared to be in both , and then it totally erupted. Another good example of how hard it is to make a judgement. A fire due to a manufacturing defect? Or a fire due to the occupants (for example, if they were meth dealers moving their lab & all it's inflammable chemicals)? No way for the casual observer to know. John I don't disagree, but human nature, I am assuming it was the car. -- Jeff |
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