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Default A bit OT, A rant about tool web sites

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of
the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number
that I come to. I explain the problem that I am having with their
"third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)

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Default A bit OT, A rant about tool web sites

On 10/20/2015 2:39 PM, Leon wrote:
Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of
the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number
that I come to. I explain the problem that I am having with their
"third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)


Didn't seem like a rant to me, seemed more like a gloat...
Wait, that means you deserver a big .... YOU SUCK!!!

But not really , glad to hear it worked out.
Hopefully you get the part.

--
Jeff
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Default A bit OT, A rant about tool web sites


"Leon" wrote:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that
offers no means of communications other than e-mail. The web site
has locked me out using my user name and trying to re register
indicates that my user name is already in use. Applying to reset
the password results in no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice
of 8 different power tools. No routers listed. Putting "router"
into the search box reveals 78 hits with protective glasses being at
the top of the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone
number that I come to. I explain the problem that I am having with
their "third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00
instead of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)

---------------------------------------------
Some days the elevator, some days the dark hole.

Looks like you caught the elevator.

Lew




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Default A bit OT, A rant about tool web sites

Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.


What model and part number?

Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.


Email is better than telephone for serious communication.

The web site has locked me out using my user name and trying to re
register indicates that my user name is already in use.


In other words, you forgot your password. You should keep all that stuff
in a text file.

Applying to reset the password results in no response via e-mail.


Look in your "Junk" folder.

Which website are you talking about?

--





Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of
the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number
that I come to. I explain the problem that I am having with their
"third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)



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Default A bit OT, A rant about tool web sites

Leon lcb11211@swbelldotnet wrote in
:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail.


I rarely order anything on-line, for the exact reason that
there are too many badly coded websites out there that make
it difficult or impossible to address any problems. Ordering
by phone tends to be more reliable.

I also figure if a company doesn't provide an easy way to
contact them, they're saying they don't actually want to
do business with me.

John


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Default A bit OT, A rant about tool web sites

On 10/20/2015 3:40 PM, John Doe wrote:
Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.


What model and part number?

Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.


Email is better than telephone for serious communication.

The web site has locked me out using my user name and trying to re
register indicates that my user name is already in use.


In other words, you forgot your password. You should keep all that stuff
in a text file.

REALLYYYYYY that's real secure.
I would use a password safe like passkeeper.

Applying to reset the password results in no response via e-mail.


Look in your "Junk" folder.

Which website are you talking about?



--
Jeff
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Default A bit OT, A rant about tool web sites

On 10/20/2015 2:42 PM, John McCoy wrote:
Leon lcb11211@swbelldotnet wrote in
:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail.


I rarely order anything on-line, for the exact reason that
there are too many badly coded websites out there that make
it difficult or impossible to address any problems. Ordering
by phone tends to be more reliable.


And had that been the easiest of steps the one I would have taken in the
first place. Unfortunately I had to go through Triton directly and use
a middle man to order from the third party source.


I also figure if a company doesn't provide an easy way to
contact them, they're saying they don't actually want to
do business with me.


But it was $80, now $44, or at least $250~$325 for a new different brand
router and maybe a lift. The Triton is still the best design for
hanging under a table and or using as a standard plunge or fixed base
router with out changing bases.


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Default A bit OT, A rant about tool web sites

On 10/20/2015 4:50 PM, woodchucker wrote:
On 10/20/2015 3:40 PM, John Doe wrote:
Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.


What model and part number


Router TRC001 Speed Control TRA027



Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.


Email is better than telephone for serious communication.


Not in my experience. These people leave a lot out in their e-mails.
They in fact told me to buy the wrong part. They did not think to ask
if I was in the US, they are, and pointed me towards a 230 volt
controller. AND they had the model number and serial number.




The web site has locked me out using my user name and trying to re
register indicates that my user name is already in use.


In other words, you forgot your password. You should keep all that stuff
in a text file.


No, in fact I did not forget my password. I use Roboform and it records
all passwords as I enter them and saves them to auto fill when I visit
again. PLUS I use the same password for all of these type sites.




REALLYYYYYY that's real secure.
I would use a password safe like passkeeper.


Roboform for 10+ years.



Applying to reset the password results in no response via e-mail.


Look in your "Junk" folder.


Nope, they are at best slow to respond by e-mail, if they actually do
respond. Not even Triton was able to get this straightened out. They
could not get in to the site either. they hand wrote the order and
phoned it in to the third party.



Which website are you talking about?



http://www.toolsparesonline.com/ Located in Seattle
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Default A bit OT, A rant about tool web sites

On 10/20/2015 1:39 PM, Leon wrote:

Frustrated I go to the DeWalt site to look for a new router.
****!


When you consider the age of the current crop of web developers raised
on "whiz, bang, flash, **** the content" ...

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Wood Shop: www.e-WoodShop.net
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Default A bit OT, A rant about tool web sites

On 10/20/2015 2:57 PM, woodchucker wrote:


He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)


Didn't seem like a rant to me, seemed more like a gloat...
Wait, that means you deserver a big .... YOU SUCK!!!

But not really , glad to hear it worked out.
Hopefully you get the part.


Yeah, it is being shipped from Nigeria as soon as the credit card
payment clears.


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Default A bit OT, A rant about tool web sites

On Tue, 20 Oct 2015 13:39:01 -0500, Leon lcb11211@swbelldotnet
wrote:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.


Haven't gotten money from my credit union in a while. Tried the
online access today and they don't know me. Do have the statements
they send out and there's still $$ in the account. I'll call them
tomorrow and play menu bingo to get info on car loan rates and get the
online access restored. My wife's car is 20 years old and we're
looking to replace it. Did several hours of paper research (Consumer
Reports) plus some online research (specs and prices). Found a half
dozen used vehicles that meet our criteria.

Also have a problem with the company that installed our HVAC. We
prepaid for seasonal checkups and can't reach them by phoine. The
business number goes to a residence number that's "temporarily out of
service". The 'contact' form on their web page got no response, so
we're using ancient technology to contact them - paper mail. Used
anywho.com to do a reverse lookup on the phone number and got a name
and address.
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Default A bit OT, A rant about tool web sites

In article ,
says...

On Tue, 20 Oct 2015 13:39:01 -0500, Leon lcb11211@swbelldotnet
wrote:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.


Haven't gotten money from my credit union in a while. Tried the
online access today and they don't know me. Do have the statements
they send out and there's still $$ in the account. I'll call them
tomorrow and play menu bingo to get info on car loan rates and get the
online access restored. My wife's car is 20 years old and we're
looking to replace it. Did several hours of paper research (Consumer
Reports) plus some online research (specs and prices). Found a half
dozen used vehicles that meet our criteria.


Don't trust Consumer Reports. About 30 years back I got what according
to them was the most reliable car on the market. Went through three
engines in 30,000 miles, none covered under warranty.

Also have a problem with the company that installed our HVAC. We
prepaid for seasonal checkups and can't reach them by phoine. The
business number goes to a residence number that's "temporarily out of
service". The 'contact' form on their web page got no response, so
we're using ancient technology to contact them - paper mail. Used
anywho.com to do a reverse lookup on the phone number and got a name
and address.


Which might be meaningless. I frequently get calls at work from a
collection agency that thinks that it's calling somebody's house.


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Default A bit OT, A rant about tool web sites



"Leon" lcb11211@swbelldotnet wrote in message
...
Well I have decided to order a new speed controller for my Triton router.
Unfortunately doing so is done through a web site that offers no means of
communications other than e-mail. The web site has locked me out using my
user name and trying to re register indicates that my user name is already
in use. Applying to reset the password results in no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of the
list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number that
I come to. I explain the problem that I am having with their "third
party" replacement part web site and the guy is very understanding and
promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right then
and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead of
the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)


Tenacity, plus southern charm and bull**** will get the job done. ;-)



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Default A bit OT, A rant about tool web sites

On 10/20/2015 7:32 PM, Swingman wrote:
On 10/20/2015 1:39 PM, Leon wrote:

Frustrated I go to the DeWalt site to look for a new router.
****!


When you consider the age of the current crop of web developers raised
on "whiz, bang, flash, **** the content" ...


Exactly
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Default A bit OT, A rant about tool web sites

On 10/21/2015 8:21 AM, Lee Michaels wrote:


"Leon" lcb11211@swbelldotnet wrote in message
...
Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results
in no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of
8 different power tools. No routers listed. Putting "router" into
the search box reveals 78 hits with protective glasses being at the
top of the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number
that I come to. I explain the problem that I am having with their
"third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)


Tenacity, plus southern charm and bull**** will get the job done. ;-)




;~)


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Default A bit OT, A rant about tool web sites

On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke"
wrote:

In article ,
says...

On Tue, 20 Oct 2015 13:39:01 -0500, Leon lcb11211@swbelldotnet
wrote:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.


Haven't gotten money from my credit union in a while. Tried the
online access today and they don't know me. Do have the statements
they send out and there's still $$ in the account. I'll call them
tomorrow and play menu bingo to get info on car loan rates and get the
online access restored. My wife's car is 20 years old and we're
looking to replace it. Did several hours of paper research (Consumer
Reports) plus some online research (specs and prices). Found a half
dozen used vehicles that meet our criteria.


Don't trust Consumer Reports. About 30 years back I got what according
to them was the most reliable car on the market. Went through three
engines in 30,000 miles, none covered under warranty.


I read the Consumer Reports section on reliability. If a given model
has been reliable, then the current year IDENTICAL model should be
also - never buy the first year or two of a new version. Example 2015
Ford F-150 is a new version. Wouldn't consider it. Toyota Highlander
has a godd to very good reliability record going back 12 years. A 3
year old Highlander is nore reliable than a new Dodge SUV.


Also have a problem with the company that installed our HVAC. We
prepaid for seasonal checkups and can't reach them by phoine. The
business number goes to a residence number that's "temporarily out of
service". The 'contact' form on their web page got no response, so
we're using ancient technology to contact them - paper mail. Used
anywho.com to do a reverse lookup on the phone number and got a name
and address.


Which might be meaningless. I frequently get calls at work from a
collection agency that thinks that it's calling somebody's house.


I'm smary enough to do verification. The names match the business
owners.
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Default A bit OT, A rant about tool web sites

On 10/21/2015 1:34 PM, wrote:
On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke"
wrote:

In article ,
says...

On Tue, 20 Oct 2015 13:39:01 -0500, Leon lcb11211@swbelldotnet
wrote:

Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.

Haven't gotten money from my credit union in a while. Tried the
online access today and they don't know me. Do have the statements
they send out and there's still $$ in the account. I'll call them
tomorrow and play menu bingo to get info on car loan rates and get the
online access restored. My wife's car is 20 years old and we're
looking to replace it. Did several hours of paper research (Consumer
Reports) plus some online research (specs and prices). Found a half
dozen used vehicles that meet our criteria.


Don't trust Consumer Reports. About 30 years back I got what according
to them was the most reliable car on the market. Went through three
engines in 30,000 miles, none covered under warranty.


I read the Consumer Reports section on reliability. If a given model
has been reliable, then the current year IDENTICAL model should be
also - never buy the first year or two of a new version. Example 2015
Ford F-150 is a new version. Wouldn't consider it. Toyota Highlander
has a godd to very good reliability record going back 12 years. A 3
year old Highlander is nore reliable than a new Dodge SUV.

So typical of our American ****boxes. Detroit doesn't know how to make
a good car. We are getting beat out by the Japanese, German's and the
Korean's, at making cars.

I had a bunch of friends that were engineers there. They have their
heads up their asses when it comes to foreign cars.



Also have a problem with the company that installed our HVAC. We
prepaid for seasonal checkups and can't reach them by phoine. The
business number goes to a residence number that's "temporarily out of
service". The 'contact' form on their web page got no response, so
we're using ancient technology to contact them - paper mail. Used
anywho.com to do a reverse lookup on the phone number and got a name
and address.


Which might be meaningless. I frequently get calls at work from a
collection agency that thinks that it's calling somebody's house.


I'm smary enough to do verification. The names match the business
owners.



--
Jeff
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Default A bit OT, A rant about tool web sites

woodchucker wrote in
:

On 10/21/2015 1:34 PM, wrote:
On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke"
wrote:

Don't trust Consumer Reports. About 30 years back I got what
according to them was the most reliable car on the market. Went
through three engines in 30,000 miles, none covered under warranty.


Y'know how investment firms always say "past performance is
no gaurantee of future results"? That's how you should read
Consumer Reports. Their reliability grade is based on the
reliability of prior years (they go back 3, I think). You
have no gaurantee the car maker will be as good this year as
they were before.

I read the Consumer Reports section on reliability. If a given model
has been reliable, then the current year IDENTICAL model should be
also - never buy the first year or two of a new version. Example
2015 Ford F-150 is a new version. Wouldn't consider it. Toyota
Highlander has a godd to very good reliability record going back 12
years. A 3 year old Highlander is nore reliable than a new Dodge
SUV.


So typical of our American ****boxes. Detroit doesn't know how to
make a good car. We are getting beat out by the Japanese, German's
and the Korean's, at making cars.


That's going overboard. Ford, at least, makes excellent
vehicles (altho, like ADS, I wouldn't buy the first year
production of anything). Mitsubishi makes a fair bit of
crap. VW cheats. You can find good and bad anywhere.

John
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We sell Triton tools and would be happy to help you. We have three people answering the phone from 8 - 4 West Coast time. We use email, instant messaging and we have our 800 number in big print on our home page. www.carbideprocessors.com

It sounds as though you have been taken care of for now. If anything else comes up feel free to call us at 800 346-8274.

Tom



On Tuesday, October 20, 2015 at 11:39:11 AM UTC-7, Leon wrote:
Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that offers
no means of communications other than e-mail. The web site has locked
me out using my user name and trying to re register indicates that my
user name is already in use. Applying to reset the password results in
no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router.
****!
Click the tools tab, click the power tools tab and I have a choice of 8
different power tools. No routers listed. Putting "router" into the
search box reveals 78 hits with protective glasses being at the top of
the list, followed by 7 pages to sort through. I'm done.

I go to the Triton tools web site and call the first telephone number
that I come to. I explain the problem that I am having with their
"third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order right
then and there and offers me a 50% discount on the replacement part.
That cut the delivered price from Seattle to Houston to $44.00 instead
of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)


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Default A bit OT, A rant about tool web sites

On 10/21/2015 2:49 PM, John McCoy wrote:
woodchucker wrote in
:

On 10/21/2015 1:34 PM, wrote:
On Wed, 21 Oct 2015 04:02:12 -0400, "J. Clarke"
wrote:

Don't trust Consumer Reports. About 30 years back I got what
according to them was the most reliable car on the market. Went
through three engines in 30,000 miles, none covered under warranty.


Y'know how investment firms always say "past performance is
no gaurantee of future results"? That's how you should read
Consumer Reports. Their reliability grade is based on the
reliability of prior years (they go back 3, I think). You
have no gaurantee the car maker will be as good this year as
they were before.

I read the Consumer Reports section on reliability. If a given model
has been reliable, then the current year IDENTICAL model should be
also - never buy the first year or two of a new version. Example
2015 Ford F-150 is a new version. Wouldn't consider it. Toyota
Highlander has a godd to very good reliability record going back 12
years. A 3 year old Highlander is nore reliable than a new Dodge
SUV.


So typical of our American ****boxes. Detroit doesn't know how to
make a good car. We are getting beat out by the Japanese, German's
and the Korean's, at making cars.


That's going overboard. Ford, at least, makes excellent
vehicles (altho, like ADS, I wouldn't buy the first year
production of anything). Mitsubishi makes a fair bit of
crap. VW cheats. You can find good and bad anywhere.

John


I think excellent is going way overboard.
The fords are still below Toyota , Honda, Audi, BMW, Mercedes, maybe
Hyundai.. Hyundai has caught up quickly.

Mitsubishi is not that good, in my opinion so is Nissan, it just has
too many issues.

--
Jeff


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Default A bit OT, A rant about tool web sites

On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:
Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.


What model and part number?

Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.


Email is better than telephone for serious communication.


The problem with email communication is that it's often hard to put all of
the required info in an email and make it perfectly clear. If you include
too much information, you can often tell by the response that they either
didn't read it in it's entirety or they didn't understand it. That's when
you get into a back and forth email exchange that tends to take a long time.

With a phone call, you can get down into the details, voice to voice, until
you can be relatively sure that both parties understand the details.

Just imagine how much shorter some of the threads in this ng would be if we
could call each other and say. "That's not what I meant. Let me explain
this way..."

I realize that email provides a paper trail, while voice communication
often does not, but conversations can often be followed by an email that
starts with...

"Per our phone conversation of mm/dd/yyyy..."
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Default A bit OT, A rant about tool web sites

On Thursday, 22 October 2015 02:26:00 UTC+1, woodchucker wrote:

I think excellent is going way overboard.
The fords are still below Toyota , Honda, Audi, BMW, Mercedes, maybe
Hyundai.. Hyundai has caught up quickly.

Mitsubishi is not that good, in my opinion so is Nissan, it just has
too many issues.



European arms of Ford & GM have made great cars for a long time.
The Ford Mondeo is car that shows up BMW and Mercedes in several
areas.

I think North America are getting more of the European stuff from
Ford (not sure about GM) now, and really, it's about time. The
North American divisions seemed to have been hampered by
accountants and unions to their detriment. They learnt NOTHING
from the demise of the old UK car industry!
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Default A bit OT, A rant about tool web sites

On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:
Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.


What model and part number?

Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.


Email is better than telephone for serious communication.


The problem with email communication is that it's often hard to put all of
the required info in an email and make it perfectly clear. If you include
too much information, you can often tell by the response that they either
didn't read it in it's entirety or they didn't understand it. That's when
you get into a back and forth email exchange that tends to take a long time.

With a phone call, you can get down into the details, voice to voice, until
you can be relatively sure that both parties understand the details.

Just imagine how much shorter some of the threads in this ng would be if we
could call each other and say. "That's not what I meant. Let me explain
this way..."

I realize that email provides a paper trail, while voice communication
often does not, but conversations can often be followed by an email that
starts with...

"Per our phone conversation of mm/dd/yyyy..."
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Default A bit OT, A rant about tool web sites

DerbyDad03 wrote in
:

On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:


Email is better than telephone for serious communication.


The problem with email communication is that it's often hard to put
all of the required info in an email and make it perfectly clear.

With a phone call, you can get down into the details, voice to voice,
until you can be relatively sure that both parties understand the
details.


The counterpoint to that is the problem with phone calls is
the guy on the other end has to answer the phone.

With email I can send a message at any time, at my convenience.
With a phone call, often as not I'm getting voice mail, or no
answer. Or someone is calling me when it's not at all convenient
for me to answer.

Neither method is ideal in all cases.

John


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Default A bit OT, A rant about tool web sites

On Thu, 22 Oct 2015 16:56:29 +0000 (UTC), John McCoy
wrote:

DerbyDad03 wrote in
:

On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:


Email is better than telephone for serious communication.


The problem with email communication is that it's often hard to put
all of the required info in an email and make it perfectly clear.

With a phone call, you can get down into the details, voice to voice,
until you can be relatively sure that both parties understand the
details.


The counterpoint to that is the problem with phone calls is
the guy on the other end has to answer the phone.

With email I can send a message at any time, at my convenience.
With a phone call, often as not I'm getting voice mail, or no
answer. Or someone is calling me when it's not at all convenient
for me to answer.

Neither method is ideal in all cases.

John


How many recalls ford , how many recalls Toyota
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Default A bit OT, A rant about tool web sites

DerbyDad03 wrote in
:


The problem with email communication is that it's often hard to put
all of the required info in an email and make it perfectly clear. If
you include too much information, you can often tell by the response
that they either didn't read it in it's entirety or they didn't
understand it. That's when you get into a back and forth email
exchange that tends to take a long time.

*snip*

That's why I love e-mailing Bachmann Trains' Customer Service. The lady
who answers their e-mail reads the whole e-mail, shows she understood it,
and sends a timely reply.

Puckdropper
--
Make it to fit, don't make it fit.
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Default A bit OT, A rant about tool web sites

John McCoy wrote in
:


The counterpoint to that is the problem with phone calls is
the guy on the other end has to answer the phone.

With email I can send a message at any time, at my convenience.
With a phone call, often as not I'm getting voice mail, or no
answer. Or someone is calling me when it's not at all convenient
for me to answer.

Neither method is ideal in all cases.

John


I had one communication with a company that required me to send a letter,
then they'd call me, I missed the call, then had to send another letter
to get another phone call. Paper letter, with stamp and everything... in
2014.

Puckdropper

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Default A bit OT, A rant about tool web sites

On 22 Oct 2015 19:01:29 GMT
Puckdropper puckdropper(at)yahoo(dot)com wrote:

I had one communication with a company that required me to send a
letter, then they'd call me, I missed the call, then had to send
another letter to get another phone call. Paper letter, with stamp


sending the letter first is a great idea
they really weed out the time wasters that way
it is funny for how extreme it is

reminds me of a famous computer scientist that decided he had enough of
email and stopped using it

call him or fax him or stop by










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Default A bit OT, A rant about tool web sites

On Tue, 20 Oct 2015 13:39:01 -0500
Leon lcb11211@swbelldotnet wrote:

8 different power tools. No routers listed. Putting "router" into
the search box reveals 78 hits with protective glasses being at the


did not know dewalt sold glasses
everything i have for eye protection collects fine dust
i even found an old pair i had that were real glass lenses and they too
collect dust

maybe they make something that is like diving mask defogger for
safety glasses

top of the list, followed by 7 pages to sort through. I'm done.


the internet in some ways is better but in others it is worse
so many sites selling products do a terrible job displaying the product

they have a **** poor web programmer coupled with some manager
that just wants to see the product photos in his browser and is
satisfied

my favorite is when they say there are 7 pages and really there are 3
and they are showing the same products twice

broken searches and sorting

I think the parts will be shipped tomorrow. ;~)


you should have made a video and sent it to dewalt













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steve robinson wrote in
:

On Thu, 22 Oct 2015 16:56:29 +0000 (UTC), John McCoy
wrote:


With email I can send a message at any time, at my convenience.
With a phone call, often as not I'm getting voice mail, or no
answer. Or someone is calling me when it's not at all convenient
for me to answer.

Neither method is ideal in all cases.


How many recalls ford , how many recalls Toyota


Your skills at replying to posts seem to be a tad lacking.
However, I can guess which post you actually meant...

You're also not doing so good in your arguement. For 2014:

Toyota - 5,543,303 vehicles recalled
Ford - 3,815,051 vehicles recalled

Now, if you want to make recalls the determining factor
in choosing a car, you should get a Volvo (they had 0 cars
recalled in 2014). Of course, since many recalls are for
trivial things (like correcting the vehicle weight sticker
on the door frame) the raw number isn't all that meaningful.

John
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Default A bit OT, A rant about tool web sites

On 10/22/2015 10:36 AM, DerbyDad03 wrote:
On Tuesday, October 20, 2015 at 3:43:05 PM UTC-4, John Doe wrote:
Leon lcb11211@swbelldotnet wrote:

Well I have decided to order a new speed controller for my Triton
router.


What model and part number?

Unfortunately doing so is done through a web site that offers no means
of communications other than e-mail.


Email is better than telephone for serious communication.


The problem with email communication is that it's often hard to put all of
the required info in an email and make it perfectly clear. If you include
too much information, you can often tell by the response that they either
didn't read it in it's entirety or they didn't understand it. That's when
you get into a back and forth email exchange that tends to take a long time.

With a phone call, you can get down into the details, voice to voice, until
you can be relatively sure that both parties understand the details.

Just imagine how much shorter some of the threads in this ng would be if we
could call each other and say. "That's not what I meant. Let me explain
this way..."

I realize that email provides a paper trail, while voice communication
often does not, but conversations can often be followed by an email that
starts with...

"Per our phone conversation of mm/dd/yyyy..."

I agree. I am usually so busy that I don't spend a lot of time crafting
emails. When I go back I often say WHAT THE HELL!!. It's in my head, but
does not make it to the email..

I find I am getting less accurate as I get older, from just being tired
of typing. I type all day long on my job, and when I do it for myself,
I just find I don't want to go the extra yards..

--
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On 10/22/2015 5:42 PM, John McCoy wrote:
steve robinson wrote in
:

On Thu, 22 Oct 2015 16:56:29 +0000 (UTC), John McCoy
wrote:


With email I can send a message at any time, at my convenience.
With a phone call, often as not I'm getting voice mail, or no
answer. Or someone is calling me when it's not at all convenient
for me to answer.

Neither method is ideal in all cases.


How many recalls ford , how many recalls Toyota


Your skills at replying to posts seem to be a tad lacking.
However, I can guess which post you actually meant...

You're also not doing so good in your arguement. For 2014:

Toyota - 5,543,303 vehicles recalled
Ford - 3,815,051 vehicles recalled

Now, if you want to make recalls the determining factor
in choosing a car, you should get a Volvo (they had 0 cars
recalled in 2014). Of course, since many recalls are for
trivial things (like correcting the vehicle weight sticker
on the door frame) the raw number isn't all that meaningful.

John


I don't think the # of vehicles is valid.
I think the number of cases might be more accurate.

I didn't know that there were recalls for weight stickers. Seems trivial.

I think my opinion was sealed about 2 months ago. A fusion was burning
on the side of the road. I could not tell whether it started in the
engine compartment or passenger compartment. The flames appeared to be
in both , and then it totally erupted.

While this could be any car, any make, it wasn't. I was in Love with
the Mustang , I wanted the retro. Glad I didn't buy one. A couple I
knew bought the SHO or GT, can't remember. After a year and a half or so
they no longer had it. It was constantly breaking down, and because it
was the SHO or GT, parts were not readily available, they had to wait
for everything. They could not keep it, as it cost them an arm and a
leg to get it, and more to keep it. Guess they haven't changed much..
Still needing, I don't believe the magazines. They lie. After the 2009
crash, all of a sudden they were saying how great our cars were and that
they were so good. What changed? How did they go from ok, to great?
Why was Ford so fantastic? While I agree they were getting better, what
changed. Could it be that because they were pumping up the US car
manufacturers?





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On 10/21/2015 3:54 PM, tomwalz wrote:
We sell Triton tools and would be happy to help you. We have three
people answering the phone from 8 - 4 West Coast time. We use email,
instant messaging and we have our 800 number in big print on our home
page. www.carbideprocessors.com

It sounds as though you have been taken care of for now. If anything
else comes up feel free to call us at 800 346-8274.

Tom


Thank you Tom. As long as Triton has been around, 10+ years here in the
USA, I thought there should have been more places to get the parts.
I certainly keep you in mind.







On Tuesday, October 20, 2015 at 11:39:11 AM UTC-7, Leon wrote:
Well I have decided to order a new speed controller for my Triton
router. Unfortunately doing so is done through a web site that
offers no means of communications other than e-mail. The web site
has locked me out using my user name and trying to re register
indicates that my user name is already in use. Applying to reset
the password results in no response via e-mail.

Frustrated I go to the DeWalt site to look for a new router. ****!
Click the tools tab, click the power tools tab and I have a choice
of 8 different power tools. No routers listed. Putting "router"
into the search box reveals 78 hits with protective glasses being
at the top of the list, followed by 7 pages to sort through. I'm
done.

I go to the Triton tools web site and call the first telephone
number that I come to. I explain the problem that I am having with
their "third party" replacement part web site and the guy is very
understanding and promises to call me back in a few minutes.

He does call me back in a few minutes, offers to take my order
right then and there and offers me a 50% discount on the
replacement part. That cut the delivered price from Seattle to
Houston to $44.00 instead of the previously quoted $80+.

I think the parts will be shipped tomorrow. ;~)



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On Wed, 21 Oct 2015 13:54:44 -0700 (PDT)
tomwalz wrote:

We sell Triton tools and would be happy to help you. We have three
people answering the phone from 8 - 4 West Coast time. We use email,
instant messaging and we have our 800 number in big print on our home
page. www.carbideprocessors.com


you make it sound so simple tom

funny how those other folks do not understand this basic idea

maybe you should contact triton so your site is prominently displayed
on the triton site













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woodchucker wrote in
:

On 10/22/2015 5:42 PM, John McCoy wrote:


Now, if you want to make recalls the determining factor
in choosing a car, you should get a Volvo (they had 0 cars
recalled in 2014). Of course, since many recalls are for
trivial things (like correcting the vehicle weight sticker
on the door frame) the raw number isn't all that meaningful.


I don't think the # of vehicles is valid.
I think the number of cases might be more accurate.

I didn't know that there were recalls for weight stickers. Seems
trivial.


Yes, in some ways number of cases would be more meaningful,
altho you'd still have to filter out the trivial ones. And
you'd also have have the situation where one manufacturer
issues 10 recalls each affecting 1000 cars, and another issues
one recall for 10000 cars - which is more significant?

I think my opinion was sealed about 2 months ago. A fusion was burning
on the side of the road. I could not tell whether it started in the
engine compartment or passenger compartment. The flames appeared to be
in both , and then it totally erupted.


Another good example of how hard it is to make a judgement.
A fire due to a manufacturing defect? Or a fire due to the
occupants (for example, if they were meth dealers moving
their lab & all it's inflammable chemicals)? No way for the
casual observer to know.

John
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On 10/23/2015 11:51 AM, John McCoy wrote:
woodchucker wrote in
:

On 10/22/2015 5:42 PM, John McCoy wrote:


Now, if you want to make recalls the determining factor
in choosing a car, you should get a Volvo (they had 0 cars
recalled in 2014). Of course, since many recalls are for
trivial things (like correcting the vehicle weight sticker
on the door frame) the raw number isn't all that meaningful.


I don't think the # of vehicles is valid.
I think the number of cases might be more accurate.

I didn't know that there were recalls for weight stickers. Seems
trivial.


Yes, in some ways number of cases would be more meaningful,
altho you'd still have to filter out the trivial ones. And
you'd also have have the situation where one manufacturer
issues 10 recalls each affecting 1000 cars, and another issues
one recall for 10000 cars - which is more significant?

I think my opinion was sealed about 2 months ago. A fusion was burning
on the side of the road. I could not tell whether it started in the
engine compartment or passenger compartment. The flames appeared to be
in both , and then it totally erupted.


Another good example of how hard it is to make a judgement.
A fire due to a manufacturing defect? Or a fire due to the
occupants (for example, if they were meth dealers moving
their lab & all it's inflammable chemicals)? No way for the
casual observer to know.

John


I don't disagree, but human nature, I am assuming it was the car.

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