I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.


Joe

aka 10x

"10x" wrote in message
...

I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.


Joe

aka 10x

Good for you and Grizzle, Joe.

I bought a hand held sander from Grizzly and when it arrived it was DOA.
The switch would not turn the darn thing on, so I called customer
service and they overnighted a new one to me and told me to keep the
other one for spare parts.

Great company, that Grizzly.

Dawg

10x wrote:
I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.


Joe

aka 10x

"10x" wrote:

I received a small order yesterday from Grizzly for a threaded
insert
to fit my Jet lathe. It was only $7.95, but the shipping and
handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw
the
(LH) in the part number when I placed the order.

Very early in my career, learned to never order by part number alone,
but rather use the phrase, "Similar to Part Number except", then give
a written description of the device.

Forces the factory to read and enter order correctly or call back and
clear up any differences before entering order.

Saves a lot of possibly very expensive mistakes.

Lew

"Lew Hodgett" wrote in message
news
"10x" wrote:

I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

Very early in my career, learned to never order by part number alone, but
rather use the phrase, "Similar to Part Number except", then give a
written description of the device.


Yeah I don't think you can do that any more, especially if you are ordering
lots of inventory. GM really could care less what information you provided
along with the part number, they shipped the part number, period. And that
was as late as the late 70's.

On Dec 31, 4:28*am, 10x wrote:
I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.

Joe

aka 10x

In my old shop with Future Collectibles, I had big Grizzly iron. It
was heavy, it was true, minimal set up, and accurate! I miss the old
shop, but I can attest to their belt sander, table saw, band saw, dust
collector, and all the accessories you can slap on them as well. The
only draw back was taking all the time it took to remove the cosmolene
that all the iron was coated with. A local Griz rep told me that when
the stuff is shipped over the pond - they want to make sure no
moisture whatsoever got on the iron. I can attest that not a spec was
to be found anywhere.

Jummy

"Leon" wrote:

Yeah I don't think you can do that any more, especially if you are
ordering lots of inventory. GM really could care less what
information you provided along with the part number, they shipped
the part number, period. And that was as late as the late 70's.

Oranges and apples.

Standard inventory items get ordered by part number.

Any item that in any way might be considered "special" gets ordered by
description.

Lew

On Wed, 31 Dec 2008 07:28:08 -0500, 10x wrote:


I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.


Joe

aka 10x

I had a similar experience with them years ago when I broke a part on
my jointer. The lady was very appologetic that the shipping was more
than the part itself. I was just happy to be able to get it so quickly
(48 hrs later) as I had been waiting for a part for my bandsaw (Jet)
for 4 weeks. (It came another 2 weeks later and had a handling charge
of $20 on top of the cost of the part)

Lenny

wrote in message
...
On Wed, 31 Dec 2008 07:28:08 -0500, 10x wrote:


I received a small order yesterday from Grizzly for a threaded insert
to fit my Jet lathe. It was only $7.95, but the shipping and handling
was for $8.20!

Well, the insert arrived. However, it was a left hand thread. Now to
figure out who screwed up, me or them. Well, it was me. I never saw the
(LH) in the part number when I placed the order.

I fired off an email to customer service explaining my mistake. Within
2 hours I had a phone call from them. The rep said she would have the
proper one mailed out to me ASAP at no charge to me. When I asked for
instructions on sending the wrong one back she said not to bother, and
that I should just keep it. It wasn¹t worth putting me through the
expense for returning such a small item.

I've always had good luck in dealing with Grizzly... this is just icing
on the cake.


Joe

aka 10x

I had a similar experience with them years ago when I broke a part on
my jointer. The lady was very appologetic that the shipping was more
than the part itself. I was just happy to be able to get it so quickly
(48 hrs later) as I had been waiting for a part for my bandsaw (Jet)
for 4 weeks. (It came another 2 weeks later and had a handling charge
of $20 on top of the cost of the part)

Mamiya America Corp backordered a 2mm screw for my camera for more than a
year. By the time it showed up, I had either lost or given away whatever was
broken, or just gotten the screw locally, because I could find nothing that
was missing a 2mm flathead screw. They charged a flat $10 for handling, plus
..25 for the screw. (Talk about getting screwed. I think I'll build a small
frame for it and hang it somewhere.)

"MikeWhy" wrote in message
was missing a 2mm flathead screw. They charged a flat $10 for handling,
plus
.25 for the screw. (Talk about getting screwed. I think I'll build a small
frame for it and hang it somewhere.)

I have a different trophy. Several years ago I hired a lawyer for some
litigation. All told, I spent about $2000 on their services. About a month
after all business with them was concluded, I received a cheque in the mail
for $0.05 cents. Apparently, they had overcharged me somewhere. I figure
some bean counter must have insisted on refunding me the difference. $0.48
cents for the stamp on the letter to send me the cheque. I never cashed it
solely to screw with the bean counter's books.

"Lew Hodgett" wrote in message
...
"Leon" wrote:

Yeah I don't think you can do that any more, especially if you are
ordering lots of inventory. GM really could care less what information
you provided along with the part number, they shipped the part number,
period. And that was as late as the late 70's.

Oranges and apples.

Standard inventory items get ordered by part number.

Any item that in any way might be considered "special" gets ordered by
description.

Lew



It did not matter what it was that you ordered from GM. All they were
interested in was "a" part number, right or wrong you got that part number
and it was yours to keep, or return if you had enough return reserve built
up and if it was flagged as returnable that month.
It was strictly the dealer's responsibility to decide if the part being
ordered was correct or not. I typically had 15 to 20 special order parts
per week and if you were familiar with a GM catalog before the 90's it was a
wonder that any special order part could be ordered correctly. The Japanese
on the other hand had a picture with a number that corresponded to a listed
specific part number. GM's pictures merely gave you a vague description and
a hint as to where to look in the catalog.

Glad that worked out the way it did for you Joe. Now I wonder if you
could get the same response if you ordered a Left Tilt cabinet saw
when you really wanted to order a Right Tilt?

Marc (who wonders if all situations could be extrapolated?)

"Leon" wrote:

It did not matter what it was that you ordered from GM. All they
were interested in was "a" part number, right or wrong you got that
part number and it was yours to keep, or return if you had enough
return reserve built up and if it was flagged as returnable that
month.
It was strictly the dealer's responsibility to decide if the part
being ordered was correct or not. I typically had 15 to 20 special
order parts per week and if you were familiar with a GM catalog
before the 90's it was a wonder that any special order part could be
ordered correctly. The Japanese on the other hand had a picture
with a number that corresponded to a listed specific part number.
GM's pictures merely gave you a vague description and a hint as to
where to look in the catalog.

Typical Detroit arrangonce.

And they still don't get it.

Lew

"Lew Hodgett" wrote in message
...
"Leon" wrote:

It did not matter what it was that you ordered from GM. All they were
interested in was "a" part number, right or wrong you got that part
number and it was yours to keep, or return if you had enough return
reserve built up and if it was flagged as returnable that month.
It was strictly the dealer's responsibility to decide if the part being
ordered was correct or not. I typically had 15 to 20 special order parts
per week and if you were familiar with a GM catalog before the 90's it
was a wonder that any special order part could be ordered correctly. The
Japanese on the other hand had a picture with a number that corresponded
to a listed specific part number. GM's pictures merely gave you a vague
description and a hint as to where to look in the catalog.

Typical Detroit arrangonce.

And they still don't get it.


Precisely!


I totally believe that this current economic situation that we are in is a
"correction" similar to the one that happens ever seven years or so with the
stock market. Way too many people were spending way beyond their means and
being paid way more than their equivalency of out put. It is no time for
the playing field to be leveled again.

CORRECTION!

It is "NOW" time for the playing field to be leveled again.

"Leon" wrote

CORRECTION!

It is "NOW" time for the playing field to be leveled again.

Either one, "we, the people", get screwed.

Austin apparently has a thriving FM "Libertarian" radio station ...
interesting stuff. Upon first listen when tripping through the dials thought
I was listening to a far left outfit, then they started talking about the
evils/increasing burden of property taxes on homeownership ... knew then it
was more of being in the _right_ place.

--
www.e-woodshop.net
Last update: 10/22/08
KarlC@ (the obvious)

"Swingman" wrote in message
...


"Leon" wrote

CORRECTION!

It is "NOW" time for the playing field to be leveled again.

Either one, "we, the people", get screwed.

Austin apparently has a thriving FM "Libertarian" radio station ...
interesting stuff. Upon first listen when tripping through the dials
thought I was listening to a far left outfit, then they started talking
about the evils/increasing burden of property taxes on homeownership ...
knew then it was more of being in the _right_ place.


Sis you manage to get through the calendar change OK?

"Leon" wrote

I totally believe that this current economic situation that we are in is a
"correction" similar to the one that happens ever seven years or so with
the stock market. Way too many people were spending way beyond their
means and being paid way more than their equivalency of out put. It is no
time for the playing field to be leveled again.
It is funny how everybody is whining about the declining real estate prices.
Gee, real estate was way overpriced to due to rampant speculation and liar's
loans. If real estate was to acheive some kind of real world value that is
a good thing. And this so called recovery that we need may not be able to do
it with overpriced real estate.

"Lee Michaels" wrote in
:

It is funny how everybody is whining about the declining real estate
prices. Gee, real estate was way overpriced to due to rampant
speculation and liar's loans. If real estate was to acheive some kind
of real world value that is a good thing. And this so called recovery
that we need may not be able to do it with overpriced real estate.

With real estate, as with most anything, it is worth what the next idiot is
willing to pay for it. Underline and boldface IDIOT. Are you counting on
the behavior of idiots?

The mess came about when people (buyers, but especially banks and mortgage
brokers) were counting on an ever upward valuation spiral. Now a whole
bunch of people are in trouble. I would not be able to sort out who needs
rescuing and who needs stiffing.

I used to buy new cars. Some 10 or 12 years ago I decided I could not
afford the car I wanted as a new one, and bought second hand. The
experience was good, so I repeated it almost 4 years ago. I guess that is
part of being somewhat more frugal with incrreasing age.

--
Best regards
Han
email address is invalid

Lee Michaels wrote:


"Leon" wrote

I totally believe that this current economic situation that we are in is
a "correction" similar to the one that happens ever seven years or so
with
the stock market. Way too many people were spending way beyond their
means and being paid way more than their equivalency of out put. It is
no time for the playing field to be leveled again.
It is funny how everybody is whining about the declining real estate
prices. Gee, real estate was way overpriced to due to rampant speculation
and liar's
loans. If real estate was to acheive some kind of real world value that
is a good thing. And this so called recovery that we need may not be able
to do it with overpriced real estate.

Yep. The housing bubble created by the loose lending policies from Fannie
Mae and Freddie Mac pushed prices up. Now that reality has set in, the
prices will come down. For people who bought at the peak of the market --
not so good, but for those who were priced out of the market, this is good
news. However, if the government steps in and tries to "fix" things, what
could be a correction could became a prolonged downturn.


--
If you're going to be dumb, you better be tough

Han wrote:

I used to buy new cars. Some 10 or 12 years ago I decided I could not
afford the car I wanted as a new one, and bought second hand. The
experience was good, so I repeated it almost 4 years ago. I guess that is
part of being somewhat more frugal with incrreasing age.


It also makes a ton of sense if you can find what floats your boat.

Cars, as in all currentcars, are of excellent quality now, and will
probably last far longer than they are stylish.

B A R R Y wrote in
:

Han wrote:

I used to buy new cars. Some 10 or 12 years ago I decided I could
not afford the car I wanted as a new one, and bought second hand.
The experience was good, so I repeated it almost 4 years ago. I
guess that is part of being somewhat more frugal with incrreasing
age.


It also makes a ton of sense if you can find what floats your boat.

Cars, as in all currentcars, are of excellent quality now, and will
probably last far longer than they are stylish.

The thought that my Caravan is indeed of reasonably good quality (like the
last one, a '95'er) is appealing. Style has never been much of a
consideration, utility is more important. One of my best cars was a Honda
Civic Wagon-ny thing, affectionately known as the pregnant roller skate.
Did it move the kids stuff back and forth to college across the Triboro
bridge ... Now the granddaughter is approaching 13 ...

--
Best regards
Han
email address is invalid

"Han" wrote:


I used to buy new cars. Some 10 or 12 years ago I decided I could
not
afford the car I wanted as a new one, and bought second hand. The
experience was good, so I repeated it almost 4 years ago. I guess
that is
part of being somewhat more frugal with incrreasing age.

When it comes to vehicles, I just buy new; however, I don't even
consider replacing it before the 400,000 mile mark.

By that time, I figure it doesn't owe me anything.

My 1999 Tonka Toy has 120,000 and is just getting warmed up.

Lew

"B A R R Y" wrote

Han wrote:

I used to buy new cars. Some 10 or 12 years ago I decided I could not
afford the car I wanted as a new one, and bought second hand. The
experience was good, so I repeated it almost 4 years ago. I guess that
is part of being somewhat more frugal with incrreasing age.

It also makes a ton of sense if you can find what floats your boat.

Cars, as in all currentcars, are of excellent quality now, and will
probably last far longer than they are stylish.

I prepared some educational/marketing materials for a guy who taught folks
how to sell cars. I learned some things from his unique perspective. The
biggest thing was that all new cars are identical and all used cars are
unique. Now that may have been from a salesman perspective in terms of
pricing. But it tells a lot.

From my perspective, it is hard to find new cars that I really like. Sure,
if you want basic transportation or utility, there is a lot out there. But
in terms of true style, not so much. And when you factor in the price, used
style will cost you a lot less than new style. And it looks/feels better to
me.

Han wrote:
B A R R Y wrote in

Cars, as in all currentcars, are of excellent quality now, and will
probably last far longer than they are stylish.

The thought that my Caravan is indeed of reasonably good quality (like the
last one, a '95'er) is appealing. Style has never been much of a
consideration, utility is more important.

That's the point!

Since style IS important to many folks, you get to buy the depreciated
car, all utility included, at a large discount. G