Amana support pitiful
 

A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

Amana support pitiful
 

Be that as it may, it's a guess and fit operation at my house, regardless.
Don't know anyone who would rely on some measurement other than the boards
themselves.

If you're the exception, measure and make your chart, just don't follow it
for anything but first guess.

"dteckie" wrote in message
om...
A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

Amana support pitiful
 

Amana, one of the best saw blades I own ... never needed any "support". Did
you bother calling them? Not everyone does business by e-mail.

--
www.e-woodshop.net
Last update: 9/21/03


"dteckie" wrote in message
A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

Amana support pitiful
 

dteckie wrote:

A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

From Amana's web site it looks like the instruction manual should be
available in .PDF format. The links to the manuals do not work. I've
sent Amana an email informing them of the problem. Hopefully they will
fix the problem shortly and you can download the information.

This is supposed to be the link:

http://www.amanatool.com/instruction...ETINST_ENG.pdf

--
Jack Novak
Buffalo, NY - USA
(Remove "SPAM" from email address to reply)

Amana support pitiful
 

You could try sending emails to some of the WW'ing magazines.

Awhile back, I had a similar problem with a computer part. It failed after
one week and I needed a replacement. After much complaining to the company
and getting back no love, I sent emails to a few related mags stating that I
had purchased a the product based on their magazine's recommendation and
then explained the problem that I was having with support and asked if they
could help. All very politely, of course.

Not only did one of the mags help me solve that problem (got my replacement
in two days), but a couple of months later, that magazine ran an in-depth
article comparing various vendor's support quality.





"Nova" wrote in message
...
dteckie wrote:

A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

From Amana's web site it looks like the instruction manual should be
available in .PDF format. The links to the manuals do not work. I've
sent Amana an email informing them of the problem. Hopefully they will
fix the problem shortly and you can download the information.

This is supposed to be the link:

http://www.amanatool.com/instruction...ETINST_ENG.pdf

--
Jack Novak
Buffalo, NY - USA
(Remove "SPAM" from email address to reply)

Amana support pitiful
 

Swingman wrote:
Not everyone does business by e-mail.

While I agree that calling them is the best route to take
this only points up once more where business has recognized
that they need an online presence. Now they need to figure
out why.



Hey! It says teknikal in the e-mail address.

UA100

Amana support pitiful
 

Nova wrote in message ...
dteckie wrote:

A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

From Amana's web site it looks like the instruction manual should be
available in .PDF format. The links to the manuals do not work. I've
sent Amana an email informing them of the problem. Hopefully they will
fix the problem shortly and you can download the information.

This is supposed to be the link:


Jack

The link does not work . I tried finding it online without any success.

http://www.amanatool.com/instruction...ETINST_ENG.pdf

Amana support pitiful
 

I just tried the link and it opened fine. Email me if you want me to email
it to you, assuming that you can take a 105K attachment.
Joe

dteckie wrote:

Nova wrote in message ...

dteckie wrote:


A few months back I purchased Amana Timberline Dado set. The set came
with a small barely visible chart that lists blades and spacers to use
for different size dados. I seemed to have misplaced the chart so sent
off several emails requesting a copy. Well 2 weeks later no response
so I sent emails to support and sales again on saturday. Well it seems
their support is non existant. My choices are made that much easier in
the future no Amana tools. They don't even bother to respond. Just
letting people know before they consider Amana tools.

From Amana's web site it looks like the instruction manual should be
available in .PDF format. The links to the manuals do not work. I've
sent Amana an email informing them of the problem. Hopefully they will
fix the problem shortly and you can download the information.

This is supposed to be the link:



Jack

The link does not work . I tried finding it online without any success.

http://www.amanatool.com/instruction...ETINST_ENG.pdf