Good Customer Service
My neighbor is moving out and was clearing out his shop/shed. He gave me his old work light. You know the kind; yellow stand with three legs and twin 500w lights on top. It wasn't the Harbor Freight one as it seemed a little sturdier than that. One of the leg hinges was broken. As it was a cast white metal piece, I knew it wasn't likely fixable. The company's name (Designers Edge) and phone number was on the light. What the heck, I took a chance. I gave them a call, and a real person answered. After being on hold for only 3 minutes, customer service is sending a complete hinge mechanism free of charge. I know it's not a major gloat, but it sure put a smile on my face for the rest of the day. Joe aka 10x |
Good Customer Service
"10x" told us a tale of good customer service I know it's not a major gloat, but it sure put a smile on my face for the rest of the day. What a pleasant surprise. I would term this a minor miracle. |
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