Kudos to Amazon!
 

I bought a Delta 28-206 14" Band saw through Amazon last month. It
was $499.99 at the time, minus a $50 off promotion. Yesterday I saw
post on the group talking about the same saw at a much lower price. I
check Amazon and now the price is $379, with a $75 off promotion
available (though the code didn't work on it for me when I tried it).

I was already peeved a bit to begin with because if the saw had been
priced a penny higher it would have qualified for $100 off instead of
$50, but this was just too much. I sent Amazon customer service a
polite email yesterday, not expecting anything. I woke up to this in
my inbox today:

"The discounts we offer for items on our web site do vary from time to
time. I've checked your order, and found that we now offer a greater
discount on "Delta 28-206 1 HP 14" Professional Band Saw, Closed
Stand" than at the time you placed your order.

Since this item was shipped so recently, I have requested a refund of
$120.99 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should be processed in the next few days and will appear as a
credit on your next billing statement."

Wow! I would go and buy another tool from them, except I already did
and it's due for delivery tuesday ;)


-Leuf

Kudos to Amazon!
 

"Leuf" wrote in message
...
I bought a Delta 28-206 14" Band saw through Amazon last month. It
was $499.99 at the time, minus a $50 off promotion. Yesterday I saw
post on the group talking about the same saw at a much lower price. I
check Amazon and now the price is $379, with a $75 off promotion
available (though the code didn't work on it for me when I tried it).

I was already peeved a bit to begin with because if the saw had been
priced a penny higher it would have qualified for $100 off instead of
$50, but this was just too much. I sent Amazon customer service a
polite email yesterday, not expecting anything. I woke up to this in
my inbox today:

"The discounts we offer for items on our web site do vary from time to
time. I've checked your order, and found that we now offer a greater
discount on "Delta 28-206 1 HP 14" Professional Band Saw, Closed
Stand" than at the time you placed your order.

Since this item was shipped so recently, I have requested a refund of
$120.99 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should be processed in the next few days and will appear as a
credit on your next billing statement."

Wow! I would go and buy another tool from them, except I already did
and it's due for delivery tuesday ;)


-Leuf


Good for you. Just goes to show a letter, phone call or email only takes a
little bit of ones time and often results in big savings.

Gary

Kudos to Amazon!
 

"Leuf" wrote in message
...
I bought a Delta 28-206 14" Band saw through Amazon last month. It
was $499.99 at the time, minus a $50 off promotion. Yesterday I saw
post on the group talking about the same saw at a much lower price. I
check Amazon and now the price is $379, with a $75 off promotion
available (though the code didn't work on it for me when I tried it).

I was already peeved a bit to begin with because if the saw had been
priced a penny higher it would have qualified for $100 off instead of
$50, but this was just too much. I sent Amazon customer service a
polite email yesterday, not expecting anything. I woke up to this in
my inbox today:

"The discounts we offer for items on our web site do vary from time to
time. I've checked your order, and found that we now offer a greater
discount on "Delta 28-206 1 HP 14" Professional Band Saw, Closed
Stand" than at the time you placed your order.

Since this item was shipped so recently, I have requested a refund of
$120.99 to your credit card. This amount reflects the difference
between the price you were charged and the discounted price. The
refund should be processed in the next few days and will appear as a
credit on your next billing statement."

Wow! I would go and buy another tool from them, except I already did
and it's due for delivery tuesday ;)

I bought a PC Omnijig a few years ago. It did not come with some router
bits listed in the description, so Amazon gave me $50 credit. I presume PC
changed their packaging and Amazon just didn't keep current.
Amazon has their faults, but customer service (if you can reach someone) is
not one of them.
I can't wait to see if they ship my $11 rotary hammer.

Kudos to Amazon!
 

Leuf wrote:

Wow! I would go and buy another tool from them, except I already did
and it's due for delivery tuesday ;)


I'll add another data point. I ordered a Makita compound miter saw and a
Freud 80 tooth blade for it last summer. I used Amazons free shipping
but when the saw arrived, two teeth were broken off the Freud blade.
They had just thrown the blade in it's thin cardboard package into the
box with the saw.

I emailed Amazon's customer service, they immediately shipped a new
blade 2day without waiting for my return. I also complained that the
blade had dinged up the saw table a bit when it was rattling around in
there and them credited my charge account twenty bucks.

You should, as I did, write Amazon a complimentary note thanking the
person who handled your claim. That will help ensure their customer
service doesn't fail the next guy.

Yes, I have and will buy more tools from them.