Two companies to rave about....
Hey All,
I just had two encounters with companies I had to tell you about. 1. I recently ordered a 6" rest from Woodcraft and while using it the top rail broke from it's weld. I called the company and they sent a new one with a return label. All without asking me for an invoice number. 2. I also ordered some Anchorseal from UC Coatings and the shipment got damaged in transit. They notified me as such and sent a new shipment out. Later that week a gentlemen (nice guy) called to see how the order process was and if I enjoyed using the product. I don't know if they know it but they have a loyal customer for life. rik -- Padded room with a view RWC3 |
Two companies to rave about....
On Mon, 27 Oct 2003 22:06:50 GMT, "RikC" wrote:
1. I recently ordered a 6" rest from Woodcraft and while using it the top rail broke from it's weld. I called the company and they sent a new one with a return label. All without asking me for an invoice number. That was a common problem, but usually happened when it was dropped (DAMHIK). Personally, I think the spot welds on it are not that great to begin with (poor weld penatration), so I just welded it back myself. Peter Teubel Milford, MA http://www.revolutionary-turners.com |
Two companies to rave about....
Rik, I had the same problem with the Woodcraft rests and the Tulsa,
OK store did the same for me. Fortunately I have a store to walk into and they exchanged the 12" tool rest with no questions asked and gave me a new one. Woodcraft is tops in service! Larry E. Tulsa, OK "RikC" wrote in message .. . Hey All, I just had two encounters with companies I had to tell you about. 1. I recently ordered a 6" rest from Woodcraft and while using it the top rail broke from it's weld. I called the company and they sent a new one with a return label. All without asking me for an invoice number. 2. I also ordered some Anchorseal from UC Coatings and the shipment got damaged in transit. They notified me as such and sent a new shipment out. Later that week a gentlemen (nice guy) called to see how the order process was and if I enjoyed using the product. I don't know if they know it but they have a loyal customer for life. rik |
Two companies to rave about....
I have had real good luck dealing with WoodCraft on returning items.
Walter H. Klaus "RikC" wrote in message ... Hey All, I just had two encounters with companies I had to tell you about. 1. I recently ordered a 6" rest from Woodcraft and while using it the top rail broke from it's weld. I called the company and they sent a new one with a return label. All without asking me for an invoice number. 2. I also ordered some Anchorseal from UC Coatings and the shipment got damaged in transit. They notified me as such and sent a new shipment out. Later that week a gentlemen (nice guy) called to see how the order process was and if I enjoyed using the product. I don't know if they know it but they have a loyal customer for life. rik -- Padded room with a view RWC3 |
Two companies to rave about....
On Tue, 27 Jan 2004 23:34:42 GMT, "Walter H. Klaus" wrote:
1. I recently ordered a 6" rest from Woodcraft and while using it the top rail broke from it's weld. I called the company and they sent a new one The welds on those toolrests are weak. Mine broke and after inspecting the weld area, I just MiG'ed it myself. Much better job, too. No more broken rails... Peter Teubel Milford, MA http://www.revolutionary-turners.com |
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