Screwfix screw-up
 

I ordered something last Thursday, which was on 24-48hr deliver to my
local shop. Nothing wrong with that.

Except it hadn't arrived by Saturday and the staff (because I was there
to pick something else up) stonewalled me.

Fast forward to Monday, when again I'm there to pick up something else
they have in stock.

My Thursday order has disappeared into a black hole.

The staff say it's the fault of Parcelforce (who they claim deliver
all these warehouse-store things, rather than having their own
internal transport).

Even more bizarre, they say they can't alert me to the delay because
their phones have been out for several days.

So which phone told me I could pick up this morning's in-stock orders?

My question is mainly this: has anyone else ever had an apologetic SMS
from Screwfix (a shop whose phones hadn't been out-for-days) saying the
24-48hr delivery schedule has been missed?

Anyway they've now refunded and re-issued the order (from their shop
having no phone access) with this comforting disclaimer:

While we try our hardest to get your products to you in time and
in perfect condition, we suggest that you don't schedule any
installation work until a few days after the expected delivery
date, just in case you need to resolve any technical questions
or order additional fittings if necessary.

No mention, however, of "Or ParcelFarce has ****ed up yet again".
--
Roland Perry

Screwfix screw-up
 

Roland Perry wrote:

The staff say it's the fault of Parcelforce (who they claim deliver
all these warehouse-store things,

That's true, I've had next-day click & collect items which had a
parcelforce label addressed to

"The Manager, Screwfix, XYZ Town"

I was surprised they didn't piggy-back the customer orders on their
regular (daily? they seem to have plenty of lorries) stock replenishment
runs.

Screwfix screw-up
 

In message , at 12:17:43 on Mon, 2 Nov
2020, Andy Burns remarked:
Roland Perry wrote:

The staff say it's the fault of Parcelforce (who they claim deliver
all these warehouse-store things,

That's true, I've had next-day click & collect items which had a
parcelforce label addressed to

"The Manager, Screwfix, XYZ Town"

I was surprised they didn't piggy-back the customer orders on their
regular (daily? they seem to have plenty of lorries) stock
replenishment runs.

My main question was, however, if the Parcelforce delivery was late, how
many customers have seen a message from the store saying "sorry, we've
missed the 48hr delivery window".
--
Roland Perry

Screwfix screw-up
 

On 2020-11-02, Andy Burns wrote:

Roland Perry wrote:

The staff say it's the fault of Parcelforce (who they claim deliver
all these warehouse-store things,

That's true, I've had next-day click & collect items which had a
parcelforce label addressed to

"The Manager, Screwfix, XYZ Town"

I was surprised they didn't piggy-back the customer orders on their
regular (daily? they seem to have plenty of lorries) stock replenishment
runs.

I haven't noticed that with Screwfix, but I've placed orders with
Superdrug with a choice of home delivery for a fee or collect from a
store free of charge --- where they've handed me a Parcelforced box
along the lines above.

Screwfix screw-up
 

My two Penn'th.

I ordered an electric sander and two rolls of sandpaper for collection
from the Harrow branch. So that is three items on the "deliveey" note.
After driving five miles, queueing and finally presenting my emailed
advice, the guy behind the counter procured two items, plonked them on
the counter and looked at me as though I was barmy for not congratulating
him and rush out, skipping and singing his praises.

I pointed to the items and counted "ONE, TWO".
He was speechless and uttered that famous British expression when
confronted with such incredibly unheard of events, "Sorry mate, shall I
order them again".

So an overall 20 miles to get a roll of sandpaper!.
Brilliant sander though. £15 fantastic value. Paid for itself in a couple
of days.


--
Mint 20.0, kernel 5.4.0-45-generic, Cinnamon 4.6.7
running on an AMD Phenom II X4 Black edition processor with 8GB of DRAM.

Screwfix screw-up
 

In message , at 12:17:43 on Mon, 2 Nov
2020, Andy Burns remarked:
Roland Perry wrote:

The staff say it's the fault of Parcelforce (who they claim deliver
all these warehouse-store things,

That's true, I've had next-day click & collect items which had a
parcelforce label addressed to

"The Manager, Screwfix, XYZ Town"

I was surprised they didn't piggy-back the customer orders on their
regular (daily? they seem to have plenty of lorries) stock
replenishment runs.

As far as I can tell this changed during the first lockdown, before
which they were very reliable at getting "next day" orders delivered to
the stores using their own transport.

I can only hazard a guess that staff shortages (or even order-shortages)
reduced their own-transport deliveries to less frequent than daily.

Now sat on the edge of my chair awaiting an SMS to confirm that the
re-order they did in-store at 11:30am on Monday really does turn out to
be "available to collect from 12 noon Weds"[1], according to the chitty
they printed out.

FWIW the different online order I placed at 8am on Monday still hasn't
turned up.

[1] I'm kind of assuming that that 12-noon is what they tell everyone,
rather than being 48.5hrs after the specific order was placed.
--
Roland Perry

Screwfix screw-up
 

In message , at 10:21:21 on Wed, 4 Nov 2020,
Roland Perry remarked:

Now sat on the edge of my chair awaiting an SMS to confirm that the
re-order they did in-store at 11:30am on Monday really does turn out to
be "available to collect from 12 noon Weds"[1], according to the chitty
they printed out.

FWIW the different online order I placed at 8am on Monday still hasn't
turned up.

Both notifications arrived at 12:30
--
Roland Perry