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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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VM modem reset ? (bit OT)
Anyone else get a Virgin Media modem reset last night ? Today, my entire
network was down, although the computer in here that's hardwired to the modem, still had normal 'net access. When I came to try to reconnect any of the network devices, 'my' wireless modem was nowhere to be seen in the list, although there were two called "Virgin Media" followed by a long number, that I had never seen in the list before. I called my mate who works for them, and he suggested that I browsed to the modem and went into its wifi configuration settings to see what had happened. When I did this, it turned out that one of the two that I had seen in the list, was the SSID of my modem. The WAP password was some string of alpha-numeric nonsense, that presumably was a factory default. So I had to rename it back to what it was, and reset the password key to what it was. All of my network devices were then able to reconnect, and everything was fine. I might have thought that perhaps some random event had reset my modem alone, but the fact that there was another in the list also called "Virgin Media" with a similar - but different - string of numbers to mine, would indicate that a nearby neighbour had also suffered a similar reset. My mate said that maybe they had done some sort of overnight upgrade to their network that had resulted in modems being reset back to their factory defaults, but he hadn't heard of anything. I've been with VM right back to the days of NTL before they even took it over, and I have never had anything like this happen before. I wasn't even aware that there was any route from the outside where they could get at stuff like user-set SSIDs and passwords. Anyone else on VM have anything like this happen last night, or had it happen before ? Arfa |
#3
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VM modem reset ? (bit OT)
On Tue, 04 Sep 2012 01:51:14 +0100, Arfa Daily
wrote: Anyone else get a Virgin Media modem reset last night ? Today, my entire network was down, although the computer in here that's hardwired to the modem, still had normal 'net access. When I came to try to reconnect any of the network devices, 'my' wireless modem was nowhere to be seen in the list, although there were two called "Virgin Media" followed by a long number, that I had never seen in the list before. I called my mate who works for them, and he suggested that I browsed to the modem and went into its wifi configuration settings to see what had happened. When I did this, it turned out that one of the two that I had seen in the list, was the SSID of my modem. The WAP password was some string of alpha-numeric nonsense, that presumably was a factory default. So I had to rename it back to what it was, and reset the password key to what it was. All of my network devices were then able to reconnect, and everything was fine. I might have thought that perhaps some random event had reset my modem alone, but the fact that there was another in the list also called "Virgin Media" with a similar - but different - string of numbers to mine, would indicate that a nearby neighbour had also suffered a similar reset. My mate said that maybe they had done some sort of overnight upgrade to their network that had resulted in modems being reset back to their factory defaults, but he hadn't heard of anything. I've been with VM right back to the days of NTL before they even took it over, and I have never had anything like this happen before. I wasn't even aware that there was any route from the outside where they could get at stuff like user-set SSIDs and passwords. Anyone else on VM have anything like this happen last night, or had it happen before ? Arfa No need to reboot here. At least I don't thin... -- Rod |
#4
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
"Arfa Daily" wrote:
Anyone else get a Virgin Media modem reset last night ? Today, my entire network was down, although the computer in here that's hardwired to the modem, still had normal 'net access. When I came to try to reconnect any of the network devices, 'my' wireless modem was nowhere to be seen in the list, although there were two called "Virgin Media" followed by a long number, that I had never seen in the list before. I called my mate who works for them, and he suggested that I browsed to the modem and went into its wifi configuration settings to see what had happened. When I did this, it turned out that one of the two that I had seen in the list, was the SSID of my modem. The WAP password was some string of alpha-numeric nonsense, that presumably was a factory default. So I had to rename it back to what it was, and reset the password key to what it was. All of my network devices were then able to reconnect, and everything was fine. I might have thought that perhaps some random event had reset my modem alone, but the fact that there was another in the list also called "Virgin Media" with a similar - but different - string of numbers to mine, would indicate that a nearby neighbour had also suffered a similar reset. My mate said that maybe they had done some sort of overnight upgrade to their network that had resulted in modems being reset back to their factory defaults, but he hadn't heard of anything. I've been with VM right back to the days of NTL before they even took it over, and I have never had anything like this happen before. I wasn't even aware that there was any route from the outside where they could get at stuff like user-set SSIDs and passwords. Anyone else on VM have anything like this happen last night, or had it happen before ? Arfa Not here. Just on my iPad which has connected to the usual wifi network :-) |
#5
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
In article , Arfa Daily
scribeth thus Anyone else get a Virgin Media modem reset last night ? Today, my entire network was down, although the computer in here that's hardwired to the modem, still had normal 'net access. When I came to try to reconnect any of the network devices, 'my' wireless modem was nowhere to be seen in the list, although there were two called "Virgin Media" followed by a long number, that I had never seen in the list before. I called my mate who works for them, and he suggested that I browsed to the modem and went into its wifi configuration settings to see what had happened. When I did this, it turned out that one of the two that I had seen in the list, was the SSID of my modem. The WAP password was some string of alpha-numeric nonsense, that presumably was a factory default. So I had to rename it back to what it was, and reset the password key to what it was. All of my network devices were then able to reconnect, and everything was fine. I might have thought that perhaps some random event had reset my modem alone, but the fact that there was another in the list also called "Virgin Media" with a similar - but different - string of numbers to mine, would indicate that a nearby neighbour had also suffered a similar reset. My mate said that maybe they had done some sort of overnight upgrade to their network that had resulted in modems being reset back to their factory defaults, but he hadn't heard of anything. I've been with VM right back to the days of NTL before they even took it over, and I have never had anything like this happen before. I wasn't even aware that there was any route from the outside where they could get at stuff like user-set SSIDs and passwords. Anyone else on VM have anything like this happen last night, or had it happen before ? Arfa You've been hacked, as Dennis has been out and about;!!... -- Tony Sayer |
#6
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VM modem reset ? (bit OT)
On 04/09/2012 01:51, Arfa Daily wrote:
Anyone else get a Virgin Media modem reset last night Not last night, but a few weeks ago. VM recently released a firmware upgrade for its SuperHub modem/router; which in its wisdom was enforced upon its users without even telling them it was happening (never mind leaving it to them to do at a convenient time). One morning I found my whole network was totally ****ed - I had no idea what was going on; none of our wifi devices worked and several hard-wired kit was unavailable. Googling from a working computer told me that the 'upgrade' had happened, and subsequent hunting around I found out that the new firmware places new restrictions on what IP addresses you can use. For historical reasons which I can no longer remember, I was operating mostly on the subnet 192.168.1.*. However, for reasons best known to itself, in addition to changing the firmware unannounced, VM have now blocked users from changing the subnet; you have to use 192.168.0.*. Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. David |
#7
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
On Tue, 04 Sep 2012 09:08:20 +0100, Lobster wrote:
Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. Makes me wonder why people have business critical services provided at "best endeavors" residential service levels. -- Cheers Dave. |
#8
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
Dave Liquorice wrote:
On Tue, 04 Sep 2012 09:08:20 +0100, Lobster wrote: Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. Makes me wonder why people have business critical services provided at "best endeavors" residential service levels. and why anyone would employ someone who didn't realise that any network change, software upgrade etc etc generally means an all nighter followed by several periods of buggering about in a technically literate way before some semblance of normality results. I am dreading upgrading my OS... -- Ineptocracy (in-ep-toc-ra-cy) €“ a system of government where the least capable to lead are elected by the least capable of producing, and where the members of society least likely to sustain themselves or succeed, are rewarded with goods and services paid for by the confiscated wealth of a diminishing number of producers. |
#9
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
another reason not to get their hub then and carry on using my modem which
was just presumably blocking some ports or some such. Brian -- From the Sofa of Brian Gaff Reply address is active "Lobster" wrote in message ... On 04/09/2012 01:51, Arfa Daily wrote: Anyone else get a Virgin Media modem reset last night Not last night, but a few weeks ago. VM recently released a firmware upgrade for its SuperHub modem/router; which in its wisdom was enforced upon its users without even telling them it was happening (never mind leaving it to them to do at a convenient time). One morning I found my whole network was totally ****ed - I had no idea what was going on; none of our wifi devices worked and several hard-wired kit was unavailable. Googling from a working computer told me that the 'upgrade' had happened, and subsequent hunting around I found out that the new firmware places new restrictions on what IP addresses you can use. For historical reasons which I can no longer remember, I was operating mostly on the subnet 192.168.1.*. However, for reasons best known to itself, in addition to changing the firmware unannounced, VM have now blocked users from changing the subnet; you have to use 192.168.0.*. Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. David |
#10
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
No I think its perfectly reasonable for one to expect a warning of any
customer impacting changes in good time. Brian -- From the Sofa of Brian Gaff Reply address is active "Dave Liquorice" wrote in message ll.co.uk... On Tue, 04 Sep 2012 09:08:20 +0100, Lobster wrote: Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. Makes me wonder why people have business critical services provided at "best endeavors" residential service levels. -- Cheers Dave. |
#11
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
On 04/09/2012 12:47, Dave Liquorice wrote:
On Tue, 04 Sep 2012 09:08:20 +0100, Lobster wrote: Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. Makes me wonder why people have business critical services provided at "best endeavors" residential service levels. Fair comment. But normally internet is not business-critical for my work, and the Virginmedia offering has been perfectly OK for my needs over 10+ years and I have never felt the need to go for a different 'business' service. However, I will concede that I was totally caught out by VM's ability and willingness to suddenly access and reconfigure my home network, for example taking out my networked printer etc; ie it was a big mistake to use their router - something which never occurred to me as being an issue. David |
#12
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VM modem reset ? (bit OT)
Huge wrote:
On 2012-09-04, Lobster wrote: On 04/09/2012 12:47, Dave Liquorice wrote: On Tue, 04 Sep 2012 09:08:20 +0100, Lobster wrote: Once I'd sussed what was wrong - which took me long enough - I then had to work out how to alter the fixed IP addresses on my devices; all happening on a morning when I was frantically busy with (my freelance) work; cost me a load of time and I suspect the delay may well have cost me a client. Unbe-****ing-lievable. Makes me wonder why people have business critical services provided at "best endeavors" residential service levels. Fair comment. But normally internet is not business-critical for my work, and the Virginmedia offering has been perfectly OK for my needs over 10+ years and I have never felt the need to go for a different 'business' service. However, I will concede that I was totally caught out by VM's ability and willingness to suddenly access and reconfigure my home network, for example taking out my networked printer etc; ie it was a big mistake to use their router - something which never occurred to me as being an issue. Perhaps consider what I do; the only thing that talks to the ISP's router is my Smoothwall. My network hides behind that, and it deals with DHCP, DNS, proxying, NAT, banner ad filtering and likely half-a-dozen things I've forgotten. Yes, it means I do double-NAT, which offends some, but it all works just fine. I do all of that without a double NAT at all. The ONLY thing MY router does is act as an ADSL modem and firewall It does DHCP yes, but its set up the way I tell it to. DNS, DHCP and firewall and NAT and passthru are all under my control. All I ask of the ISP is that it assigns me a static IP address and unlimited access to the internet. They are almost able to do that. Everything else I do myself or through third party companies whose business depends on what they do, and whose services I have full configuration access to. -- Ineptocracy (in-ep-toc-ra-cy) €“ a system of government where the least capable to lead are elected by the least capable of producing, and where the members of society least likely to sustain themselves or succeed, are rewarded with goods and services paid for by the confiscated wealth of a diminishing number of producers. |
#13
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VM modem reset ? (bit OT)
YMYA.
¿Que? -- Manuel reply to address is (meant to be) valid |
#14
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VM modem reset ? (bit OT)
Huge wrote:
On 2012-09-04, Robin wrote: YMYA. ¿Que? "You're Me, You Are". You're Muppet you are -- Ineptocracy (in-ep-toc-ra-cy) €“ a system of government where the least capable to lead are elected by the least capable of producing, and where the members of society least likely to sustain themselves or succeed, are rewarded with goods and services paid for by the confiscated wealth of a diminishing number of producers. |
#15
Posted to uk.d-i-y
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VM modem reset ? (bit OT)
In article , Huge wrote:
On 2012-09-04, Lobster wrote: However, I will concede that I was totally caught out by VM's ability and willingness to suddenly access and reconfigure my home network, for example taking out my networked printer etc; ie it was a big mistake to use their router - something which never occurred to me as being an issue. Perhaps consider what I do; the only thing that talks to the ISP's router is my Smoothwall. My network hides behind that, and it deals with DHCP, DNS, proxying, NAT, banner ad filtering and likely half-a-dozen things I've forgotten. Yes, it means I do double-NAT, which offends some, but it all works just fine. As the OP was using the Virginmedia superhub, they could buy a decent router (or build one, or whatever) and switch the superhub into modem mode. http://goo.gl/7xTDL You just get one IP then (not static, but very rare it changes even with power cycles IME). Avoids the need to double NAT, and avoids most of the bugs in the superhub (it's getting better but...). Also, Virginmedia (and before them NTL, and before them C&W here) have always put some limits on the ips you can use internally. Wierd stuff happens if you use 192.168.100.1 for example (the modem steals that normally). Darren |
#16
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VM modem reset ? (bit OT)
When connecting my laptop last night I noticed several local WiFi
networks with SSIDs "VMlong apparently random number". On Tue, 4 Sep 2012 01:51:14 +0100, "Arfa Daily" wrote: there were two called "Virgin Media" followed by a long number, that I had never seen in the list before. -- ================================================== ======= Please always reply to ng as the email in this post's header does not exist. Or use a contact address at: http://www.macfh.co.uk/JavaJive/JavaJive.html http://www.macfh.co.uk/Macfarlane/Macfarlane.html |
#17
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VM modem reset ? (bit OT)
On Tue, 04 Sep 2012 14:30:24 +0000, D.M.Chapman wrote:
Also, Virginmedia (and before them NTL, and before them C&W here) have always put some limits on the ips you can use internally. Wierd stuff happens if you use 192.168.100.1 for example (the modem steals that normally). When VM upgraded me end of last year, they sent the cheaper router/modem, which refused to allow me to allocate 192.168.1.x addresses, which is how my network was set up. It had a DMZ setting, but that had a fixed IP which didn't suit me. In the end I returned it, and for some reason got a superhub, which I immediately put into modem-only mode, and haven't heard a squeak since. I had quite a testy exchange with the VM droid, who tried to say I shouldn't be using 192.168.1.x as it was "special". |
#18
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VM modem reset ? (bit OT)
"Java Jive" wrote in message ... When connecting my laptop last night I noticed several local WiFi networks with SSIDs "VMlong apparently random number". On Tue, 4 Sep 2012 01:51:14 +0100, "Arfa Daily" wrote: there were two called "Virgin Media" followed by a long number, that I had never seen in the list before. -- ================================================== ======= Please always reply to ng as the email in this post's header does not exist. Or use a contact address at: http://www.macfh.co.uk/JavaJive/JavaJive.html http://www.macfh.co.uk/Macfarlane/Macfarlane.html When connecting my laptop last night I noticed several local WiFi networks with SSIDs "VMlong apparently random number". Yep. Definitely looks as though they were doing something then. You'd think that if nothing else, they would tell their staff, as I'm sure that many folks' wifi networks are just set up by the installation bloke, and the customer would just see an unfixable problem with their network when they tried to connect, resulting in lots of service calls. Unless of course it was an upgrade of which this was an unforeseen side effect ... Arfa |
#19
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VM modem reset ? (bit OT)
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