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There goes the neighbourhood.....
On 2008-03-25 22:22:52 +0000, "The Medway Handyman"
said: "Derek Geldard" wrote in message I can forsee that when a dear old lady chooses a nice new coat rack and it so turns out the fastenings she has obtained are unsuitable for the walls she has an altercation may arise followed by a sense of dissatisfaction at the what some might consider a dis-proportionate increase in labour cost because of the additional (wasted) labour time. Allowing the client to buy the fixings is asking for trouble IMO This depends on your perspective. If you have one business selling the fixings and another one selling the labour then you would want to keep these issues separate. Of course, from the customer's perspective, this is not very satisfactory and is why there is a market for people who are willing to own the whole issue incuding supply, delivery and installation. Whoever put this scheme together at Kingfisher is probably an accountant or a lawyer. |
There goes the neighbourhood.....
"Andy Hall" wrote in message news:47e9802b@qaanaaq... On 2008-03-25 22:22:52 +0000, "The Medway Handyman" said: "Derek Geldard" wrote in message I can forsee that when a dear old lady chooses a nice new coat rack and it so turns out the fastenings she has obtained are unsuitable for the walls she has an altercation may arise followed by a sense of dissatisfaction at the what some might consider a dis-proportionate increase in labour cost because of the additional (wasted) labour time. Allowing the client to buy the fixings is asking for trouble IMO This depends on your perspective. If you have one business selling the fixings and another one selling the labour then you would want to keep these issues separate. Of course, from the customer's perspective, this is not very satisfactory and is why there is a market for people who are willing to own the whole issue incuding supply, delivery and installation. Whoever put this scheme together at Kingfisher is probably an accountant or a lawyer. Or even worse - a business studies graduate........ -- Dave - The Medway Handyman www.medwayhandyman.co.uk 01634 717930 07850 597257 |
There goes the neighbourhood.....
On 2008-03-26 00:12:35 +0000, "The Medway Handyman"
said: "Andy Hall" wrote in message news:47e9802b@qaanaaq... On 2008-03-25 22:22:52 +0000, "The Medway Handyman" said: "Derek Geldard" wrote in message I can forsee that when a dear old lady chooses a nice new coat rack and it so turns out the fastenings she has obtained are unsuitable for the walls she has an altercation may arise followed by a sense of dissatisfaction at the what some might consider a dis-proportionate increase in labour cost because of the additional (wasted) labour time. Allowing the client to buy the fixings is asking for trouble IMO This depends on your perspective. If you have one business selling the fixings and another one selling the labour then you would want to keep these issues separate. Of course, from the customer's perspective, this is not very satisfactory and is why there is a market for people who are willing to own the whole issue incuding supply, delivery and installation. Whoever put this scheme together at Kingfisher is probably an accountant or a lawyer. Or even worse - a business studies graduate........ The worst kind. It may simply be to avoid the store staff having to deal with customers complaining about service. I think B&Q will be surprised. They are charging good money - fine - but attached to that is a customer expectation. |
There goes the neighbourhood.....
"Andy Hall" wrote in message news:47e99683@qaanaaq... On 2008-03-26 00:12:35 +0000, "The Medway Handyman" said: "Andy Hall" wrote in message news:47e9802b@qaanaaq... On 2008-03-25 22:22:52 +0000, "The Medway Handyman" said: "Derek Geldard" wrote in message I can forsee that when a dear old lady chooses a nice new coat rack and it so turns out the fastenings she has obtained are unsuitable for the walls she has an altercation may arise followed by a sense of dissatisfaction at the what some might consider a dis-proportionate increase in labour cost because of the additional (wasted) labour time. Allowing the client to buy the fixings is asking for trouble IMO This depends on your perspective. If you have one business selling the fixings and another one selling the labour then you would want to keep these issues separate. Of course, from the customer's perspective, this is not very satisfactory and is why there is a market for people who are willing to own the whole issue incuding supply, delivery and installation. Whoever put this scheme together at Kingfisher is probably an accountant or a lawyer. Or even worse - a business studies graduate........ The worst kind. It may simply be to avoid the store staff having to deal with customers complaining about service. I think B&Q will be surprised. They are charging good money - fine - but attached to that is a customer expectation. I look forward to them falling on their arse over this. Perhaps they should employ me at a huge salary to run it for them :-) -- Dave - The Medway Handyman www.medwayhandyman.co.uk 01634 717930 07850 597257 |
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