BT Phone Number
Does anyone know what number to phone at BT to speak to someone
regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( The line on the house I am renovating will need to be moved as it is in the way of the extension that is to be built, so it will need to enter the house elsewhere. I would have thought that it would have been an easy number to find on the website but not so. Cheers Martin -- Martin Carroll |
BT Phone Number
Martin Carroll wrote:
Does anyone know what number to phone at BT to speak to someone regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( The line on the house I am renovating will need to be moved as it is in the way of the extension that is to be built, so it will need to enter the house elsewhere. I would have thought that it would have been an easy number to find on the website but not so. Cheers Martin 150 from a BT landline, I think. Styx |
BT Phone Number
Martin Carroll wrote:
Does anyone know what number to phone at BT to speak to someone regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( The line on the house I am renovating will need to be moved as it is in the way of the extension that is to be built, so it will need to enter the house elsewhere. I would have thought that it would have been an easy number to find on the website but not so. I'm not being funny but that was ridiculously easy to find. www.bt.com click At Home click Moving Home (!) 0800 800 150 from a non BT phone or 150 from your BT phone Steve |
BT Phone Number
On Tue, 20 Nov 2007 00:24:37 +0000
Martin Carroll wrote: Does anyone know what number to phone at BT to speak to someone regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( The line on the house I am renovating will need to be moved as it is in the way of the extension that is to be built, so it will need to enter the house elsewhere. I would have thought that it would have been an easy number to find on the website but not so. Cheers Martin 150, be prepared to get a second mortgage! R. |
BT Phone Number
"Martin Carroll" wrote in message ... Does anyone know what number to phone at BT to speak to someone regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( The line on the house I am renovating will need to be moved as it is in the way of the extension that is to be built, so it will need to enter the house elsewhere. I would have thought that it would have been an easy number to find on the website but not so. Please let us know if 150 is the correct number. I still have this same problem. I went to the website and asked via the 'complaints' as it was the only way into BT that I could see. An email a few days later told me to look for a phone number to be found on a plaque on the t.pole. Had a look and no phone number. mark |
BT Phone Number
TheOldFellow wrote:
On Tue, 20 Nov 2007 00:24:37 +0000 Martin Carroll wrote: Does anyone know what number to phone at BT to speak to someone regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( The line on the house I am renovating will need to be moved as it is in the way of the extension that is to be built, so it will need to enter the house elsewhere. I would have thought that it would have been an easy number to find on the website but not so. Cheers Martin 150, be prepared to get a second mortgage! R. 150 is the number to call *and* the approximate price in pounds to move a master socket.. -- LSR |
BT Phone Number
"Martin Carroll" wrote in message ... Does anyone know what number to phone at BT to speak to someone regarding moving the BT line. I have checked the BT website and cannot actually find a number to ring 8-( Don't bother. BT are the second worst* company anywhere to get hold of on the phone. You go through multiple menus to end up holding on in an interminable queue and, if you do get answered before you give up (10-20 minutes, depending how busy I am and how easy it is for me to leave the phone ringing while I do something else) they often don't do what you ask. I now only write to them - the address is on the bills - which allows me to send them copies of my earlier letters when they get things wrong. * Worst is an insurance company that has a voice recognition system that asks 'what can we help you with today', then fails to recognise anything I try and does not have a fallback option when it fails multiple times. They also don't answer emails asking them to contact me. Colin Bignell |
BT Phone Number
In article , says...
Don't bother. BT are the second worst* company anywhere to get hold of on the phone. You go through multiple menus to end up holding on in an Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. When I eventually got to speak to someone and I gave them the new address they said the address did not exist. I got passed to someone else, then someone else. Every person I spoke to said the address did not exist. Each one asked if it was a new- build so possibly not on their system - I patiently repeated myself each time saying the property was over 100 years old and already had a BT socket on the wall and a wire going to it from a telegraph pole outside. Eventually they agreed the address must exist so a date was made for an engineer to visit and install a phone line (despite the fact it already had one). The engineer didn't turn up. Another nightmare on the phone with BT saying the missed appointment didn't exist!!! They made another appointment. They then failed to turn up for this visit - another phone call but at least they acknowledged it was their fault and made yet another appointment A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. BT = Bunch of ******* -- David in Normandy |
BT Phone Number
David in Normandy (David in Normandy ) gurgled
happily, sounding much like they were saying: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? No? Nobody to blame but yourself, then. Did the interim measures you'd put in place to ensure continuity of service of the number - transfer to your mobile, p'raps - not work either? Oh. You didn't have any. Nobody to blame but yourself, then. |
BT Phone Number
* Worst is an insurance company that has a voice recognition system that
asks 'what can we help you with today', then fails to recognise anything I try and does not have a fallback option when it fails multiple times. They also don't answer emails asking them to contact me. Colin Bignell That sounds worse than dealing with Dell computers. I tried to contact them once by email about a computer I was thinking of buying from them. It was a minor technical question. In reply I got a massive email that had been generated by what they called a "robot". It listed seven very long answers to the question. However, none of the answers had any relevance to the question I'd asked. Needless to say Dell didn't get the business! If a company has bad pre-sales service I dread to think what their post- sales support is like. -- David in Normandy |
BT Phone Number
In article ews.net,
Adrian says... David in Normandy (David in Normandy ) gurgled happily, sounding much like they were saying: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? No? Nobody to blame but yourself, then. Did the interim measures you'd put in place to ensure continuity of service of the number - transfer to your mobile, p'raps - not work either? Oh. You didn't have any. Nobody to blame but yourself, then. You sound like you have the ideal "attitude" to work in BT customer services? -- David in Normandy |
BT Phone Number
David in Normandy (David in Normandy ) gurgled
happily, sounding much like they were saying: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? No? Nobody to blame but yourself, then. Did the interim measures you'd put in place to ensure continuity of service of the number - transfer to your mobile, p'raps - not work either? Oh. You didn't have any. Nobody to blame but yourself, then. You sound like you have the ideal "attitude" to work in BT customer services? You sound like you're trying to pass the buck for your bad planning leaving you stranded... |
BT Phone Number
In article ews.net,
Adrian says... David in Normandy (David in Normandy ) gurgled happily, sounding much like they were saying: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? No? Nobody to blame but yourself, then. Did the interim measures you'd put in place to ensure continuity of service of the number - transfer to your mobile, p'raps - not work either? Oh. You didn't have any. Nobody to blame but yourself, then. You sound like you have the ideal "attitude" to work in BT customer services? You sound like you're trying to pass the buck for your bad planning leaving you stranded... BT are of course totally blameless, I should have expected them to completely screw up at every opportunity. Lesson learned. -- David in Normandy |
BT Phone Number
"David in Normandy" wrote in message ... In article ews.net, Adrian says... David in Normandy (David in Normandy ) gurgled happily, sounding much like they were saying: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? No? Nobody to blame but yourself, then. Did the interim measures you'd put in place to ensure continuity of service of the number - transfer to your mobile, p'raps - not work either? Oh. You didn't have any. Nobody to blame but yourself, then. You sound like you have the ideal "attitude" to work in BT customer services? -- David in Normandy I just moved, and BT were excellent. Gave me the new number weeks in advance, delivered my new home hub on the day I asked for, and both the telephone line and the transfer of my internet connection worked from day one. AWEM |
BT Phone Number
On Tue, 20 Nov 2007 12:20:26 +0100, David in Normandy wrote:
Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. When I eventually got to speak to someone and I gave them the new address they said the address did not exist. Mistake in the post code? There is this mythical belief that everywhere has a postcode *and* is a delivery point within that postcode. This is very bad belief and the database that drives it isn't 100% accurate in the first place. snip tale of woe One assumes that you did quite well out of the compensation for loss of business, delayed installation and missed appointments, particularly on the business line. Of course if you don't claim or complain or have evidence of loss of business you have nobody to blame but yourself. David in Normandy And France Telecom are better? -- Cheers Dave. pam is missing e-mail |
BT Phone Number
David in Normandy (David in Normandy ) gurgled
happily, sounding much like they were saying: A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? No? Nobody to blame but yourself, then. Did the interim measures you'd put in place to ensure continuity of service of the number - transfer to your mobile, p'raps - not work either? Oh. You didn't have any. Nobody to blame but yourself, then. You sound like you have the ideal "attitude" to work in BT customer services? You sound like you're trying to pass the buck for your bad planning leaving you stranded... BT are of course totally blameless, Did I say that? I should have expected them to completely screw up at every opportunity. It's not exactly news, is it? Lesson learned. You tell me... |
BT Phone Number
On 20 Nov, 12:43, "Dave Liquorice" wrote:
On Tue, 20 Nov 2007 12:20:26 +0100, David in Normandy wrote: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. When I eventually got to speak to someone and I gave them the new address they said the address did not exist. Mistake in the post code? There is this mythical belief that everywhere has a postcode *and* is a delivery point within that postcode. This is very bad belief and the database that drives it isn't 100% accurate in the first place. Seems highly plausible... I once renovated a property which had fallen off the postcode database (having been absorbed into next door), and although I went through all the right channels to get it re-instated when the property became 'stand-alone' again, during the intervening months before it reappeared on every database, I had a hell of a job when it came to getting services connected and having anything delivered. "Sorry sir, that address doesn't exist" "I'm b********* standing in it!" David |
BT Phone Number
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BT Phone Number
On Tue, 20 Nov 2007 05:33:08 -0800 (PST), Lobster
wrote: Seems highly plausible... I once renovated a property which had fallen off the postcode database (having been absorbed into next door), and although I went through all the right channels to get it re-instated when the property became 'stand-alone' again, during the intervening months before it reappeared on every database, I had a hell of a job when it came to getting services connected and having anything delivered. "Sorry sir, that address doesn't exist" "I'm b********* standing in it!" c1984 I moved into a new-build house and hand delivered the change of address details, including post code, to my branch of NatWest (now closed and abandoned because all the other local banks have already been converted to bars etc and no-one can work out how to make money out of another one). A few weeks later I was advised that my (new) mortgage direct debit had failed. It seems that in those pre-internet days someone at NatWest had checked the address in the post code directory and, not finding it because it was too new, had changed it to a similar one 15 miles away. When my bank statements were returned 'not at this address' a stop had been put on the account. Result - very fulsome and abject apology from the bank. |
BT Phone Number
On 2007-11-20 15:05:38 +0000, Peter Johnson
said: On Tue, 20 Nov 2007 05:33:08 -0800 (PST), Lobster wrote: Seems highly plausible... I once renovated a property which had fallen off the postcode database (having been absorbed into next door), and although I went through all the right channels to get it re-instated when the property became 'stand-alone' again, during the intervening months before it reappeared on every database, I had a hell of a job when it came to getting services connected and having anything delivered. "Sorry sir, that address doesn't exist" "I'm b********* standing in it!" c1984 I moved into a new-build house and hand delivered the change of address details, including post code, to my branch of NatWest (now closed and abandoned because all the other local banks have already been converted to bars etc and no-one can work out how to make money out of another one). A few weeks later I was advised that my (new) mortgage direct debit had failed. It seems that in those pre-internet days someone at NatWest had checked the address in the post code directory and, not finding it because it was too new, had changed it to a similar one 15 miles away. When my bank statements were returned 'not at this address' a stop had been put on the account. Result - very fulsome and abject apology from the bank. No cash? |
BT Phone Number
"Adrian" wrote in message reenews.net... David in Normandy (David in Normandy ) gurgled happily, sounding much like they were saying: Last time we moved house in the UK, we wanted BT to transfer the home/business number to the new address. A week later an engineer turned up and put a new BT box on the wall and finally the number worked. Being a home based business I lost over a week of customer enquiries and sales. Presumably this was purchased from BT as a business line, giving you the faster response and higher priority they assign to business lines? ROTFL I've currently got three different problems on business lines that I am trying to get BT to sort out, one dating back to December 2005. Colin Bignell |
BT Phone Number
On Tue, 20 Nov 2007 16:15:10 +0000, Andy Hall
wrote: No cash? No. It was before the days when we automatically seek compensation. I can't remember if there was a penalty on the mortgage but if there was the bank did pay that. It can't have been very much or I would have remembered. |
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