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UK diy (uk.d-i-y) For the discussion of all topics related to diy (do-it-yourself) in the UK. All levels of experience and proficency are welcome to join in to ask questions or offer solutions. |
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#1
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OT Unusual Broadband Problem
Well, one i've not heard of before anyways.....
Friends in the next village (Broadbridge heath, West Sussex) have a Dell PC conncted to orange broadband via the USB ADSL modem supplied by Orange. For about a week now they have been unable to use the connection except when they are using the phone for a voice call. They have tried : Plugging the modem directly into the master socket (well, via a filter) with all other exts unplugged. Trying 3 different micofilters. Spendijng ages on the phone to Orange Broadband at some extortionate cost checking and re-checking settings. Getting BT to check the line (supposedly ok). Anyone seen this before and know what the problem is? |
#2
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OT Unusual Broadband Problem
wrote:
Well, one i've not heard of before anyways..... Friends in the next village (Broadbridge heath, West Sussex) have a Dell PC conncted to orange broadband via the USB ADSL modem supplied by Orange. For about a week now they have been unable to use the connection except when they are using the phone for a voice call. They have tried : Plugging the modem directly into the master socket (well, via a filter) with all other exts unplugged. Trying 3 different micofilters. Spendijng ages on the phone to Orange Broadband at some extortionate cost checking and re-checking settings. Getting BT to check the line (supposedly ok). Anyone seen this before and know what the problem is? How about trying another known working USB ADSL modem? |
#3
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OT Unusual Broadband Problem
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#6
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OT Unusual Broadband Problem
"Steve Walker" wrote in message ... On 25 Mar 2007 07:20:12 -0700, wrote: Well, one i've not heard of before anyways..... Friends in the next village (Broadbridge heath, West Sussex) have a Dell PC conncted to orange broadband via the USB ADSL modem supplied by Orange. For about a week now they have been unable to use the connection except when they are using the phone for a voice call. They have tried : Plugging the modem directly into the master socket (well, via a filter) with all other exts unplugged. Trying 3 different micofilters. Spendijng ages on the phone to Orange Broadband at some extortionate cost checking and re-checking settings. Getting BT to check the line (supposedly ok). Anyone seen this before and know what the problem is? Get them to re-check that every other extension really was unplugged, as the broadband only working when on a voicecall was exactly the symptom my sister-in-law had when she'd missed an extension in the kitchen. I just had something a bit similar; BT kept insisting the auto test showed the line OK even when it was almost too noisy to talk on. In my case I kept posting faults on the web site and, to be fair, a technical person (not a helpdesk) calls and talks you through faceplate removal, etc. They are a bit nervous about coming out to find the problem is "your" side and then either carrying the cost of the call-out, or having trouble getting you to pay for the repair. In my case, having proved it was an "outside" (i.e. their) problem they came along and fixed it. It might be an inside problem though. |
#7
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OT Unusual Broadband Problem
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#8
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OT Unusual Broadband Problem
Neil Williams wrote:
On 25 Mar 2007 07:20:12 -0700, wrote: For about a week now they have been unable to use the connection except when they are using the phone for a voice call. snip Anyone seen this before and know what the problem is? Actually, yes. In the occasion I saw it it was a line fault - but it was difficult convincing BT of this. I have heard of the same thing happening due to a faulty filter, though, so given that they only cost a couple of quid it might well be worth trying that first. Neil Remember that an on-hook telephone is IIRC a shorted phone. More or less. The point of the filter is not not make it shorted with respect to high frequencies.. if taking a phone off stats the broadband, the filter is not in the right place or not doing its job. |
#9
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OT Unusual Broadband Problem
The Natural Philosopher wrote:
Remember that an on-hook telephone is IIRC a shorted phone. YDNRC. An on-hook phone looks like a highish impedance, essentially the impedance of the bell or ringer. For a REN of 1 the impedance is about 4 kohm at ringing frequency. At DC an on-hook phone should appear an an open-circuit. But, as you imply, all this is irrelevant if the filtering is working OK. if taking a phone off stats the broadband, the filter is not in the right place or not doing its job. Or, as already noted, the DC line current is 'wetting' an intermittent connection in the exchange line, reducing attenuation and/or intermodulation of the HF DSL signal. -- Andy |
#10
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OT Unusual Broadband Problem
In article ,
The Natural Philosopher wrote: Remember that an on-hook telephone is IIRC a shorted phone. More or less. The point of the filter is not not make it shorted with respect to high frequencies.. if taking a phone off stats the broadband, the filter is not in the right place or not doing its job. Hmm. My broadband works without any filter and with all the many phones on their rests. The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. -- *Hard work has a future payoff. Laziness pays off NOW. Dave Plowman London SW To e-mail, change noise into sound. |
#11
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OT Unusual Broadband Problem
On Mon, 26 Mar 2007 09:04:43 +0100, "Dave Plowman (News)"
wrote: In article , The Natural Philosopher wrote: Remember that an on-hook telephone is IIRC a shorted phone. It's t' other way round. that's why you can measure the line voltage with a phone plugged in. If a phone represented a short you could never have extensions wired in parallel. More or less. The point of the filter is not not make it shorted with respect to high frequencies.. if taking a phone off stats the broadband, the filter is not in the right place or not doing its job. Hmm. My broadband works without any filter and with all the many phones on their rests. The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. No it's to stop a loop disconnect phone shorting the line (at carrier frequency, it doesn't stop the DC) at 10 pps whilst it's dialling, causing the modem/router to retrain. No doubt the adsl carrier is at a supersonic frequency but what effect it would have on an electronic phone is anybody's guess. DG |
#12
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OT Unusual Broadband Problem
On 26 Mar 2007 08:54:35 GMT, Huge wrote:
On 2007-03-26, Dave Plowman (News) wrote: In article , The Natural Philosopher wrote: Remember that an on-hook telephone is IIRC a shorted phone. More or less. The point of the filter is not not make it shorted with respect to high frequencies.. if taking a phone off stats the broadband, the filter is not in the right place or not doing its job. Hmm. My broadband works without any filter and with all the many phones on their rests. The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. OTOH, until we got a filtering master socket, my broadband didn't work at all. No matter what you did with the phones. Despite the fact that all the internal wiring was installed by BT. That *has to be* a wiring error. DG |
#13
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OT Unusual Broadband Problem
Dave Plowman (News) wrote:
In article , The Natural Philosopher wrote: Remember that an on-hook telephone is IIRC a shorted phone. More or less. The point of the filter is not not make it shorted with respect to high frequencies.. if taking a phone off stats the broadband, the filter is not in the right place or not doing its job. Hmm. My broadband works without any filter and with all the many phones on their rests. The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. That depends on what is inside the phone. |
#14
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OT Unusual Broadband Problem
On 26 Mar 2007 10:07:38 GMT, Huge wrote:
That *has to be* a wiring error. The matter is of no interest to me, especially since (i) it has been "fixed" by the fitment of a master socket filter, (ii) I would have to pay someone to investigate it. If BT did the wiring they should fix it for free, or that is to say, for the expenditure of an *Infinite* amount of hassle on your part. ;-) DG |
#15
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OT Unusual Broadband Problem
In article ,
The Natural Philosopher wrote: Hmm. My broadband works without any filter and with all the many phones on their rests. The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. That depends on what is inside the phone. Well, there's a goodly selection on this line including an old one. Although of course it is filtered now with one at the master socket and a router fed directly off that. But when first playing with it my results were as above. -- *Some people are only alive because it is illegal to kill. Dave Plowman London SW To e-mail, change noise into sound. |
#16
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OT Unusual Broadband Problem
On Mon, 26 Mar 2007 09:04:43 +0100, Dave Plowman (News) wrote:
The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. ADSL carriers, plural. Upstream starts near 25 KHz up to around 138 kHz and the downstream from there right up to about 1.1MHz in 4 kHz (or there abouts) steps. This is for the now common 8 Mbps service. The 24 Mbps service doubles the top frequency to 2.2 MHz. Which is why it doesn't work any better than the 8 Mbps service once the local loop is about a mile long. The filter is to stop phones shunting the low level RF carriers rather than them interfering with the POTS. -- Cheers Dave. pam is missing e-mail |
#17
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OT Unusual Broadband Problem
In article om,
Dave Liquorice wrote: The filter(s) is/are to stop the ADSL carrier interfering with the phones - not the other way round. ADSL carriers, plural. Upstream starts near 25 KHz up to around 138 kHz and the downstream from there right up to about 1.1MHz in 4 kHz (or there abouts) steps. This is for the now common 8 Mbps service. The 24 Mbps service doubles the top frequency to 2.2 MHz. Which is why it doesn't work any better than the 8 Mbps service once the local loop is about a mile long. The filter is to stop phones shunting the low level RF carriers rather than them interfering with the POTS. Have you tried using a phone on an ADSL line without a filter? It soon hurts... All I can say is mine worked on test without a filter. Maybe not as fast as it could, but worked. -- *Artificial Intelligence is no match for Natural Stupidity * Dave Plowman London SW To e-mail, change noise into sound. |
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