Trouble with a roofer
 

I had my house re-roofed 4 years ago with a 10 year guarantee. I have had
them back at least 4 times to see to water getting in. They always moan,
but if I ring enough times, it gets done.
While I was away last week (and incidentally last month too) there were
torrential downpours and water got in via the highest part of the
guttering. This is probably the only such serious downpours since they were
fitted. I think that the high point is either too high or the 'drop' not
enough. However can I expect them to come again and fix them under the
guarantee?
The house is Victorian terrace and the builders use the FMB logo on their
notepaper.
--
Jim
Tyneside UK

"Jim Scott" wrote in message


I had my house re-roofed 4 years ago with a 10 year guarantee.

Can I expect them to come again and fix it under the guarantee?

Yes. Take some legal advice. I would make UK.legal my next stop.


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Posted via Mailgate.ORG Server - http://www.Mailgate.ORG

I'd think so - a 10 year guarantee should be exactly that - not a 4 year
guarantee !.

If they refuse to come again I'd pay a visit to a lawyer.

woodglass

"Jim Scott" wrote in message
...
I had my house re-roofed 4 years ago with a 10 year guarantee. I have had
them back at least 4 times to see to water getting in. They always moan,
but if I ring enough times, it gets done.
While I was away last week (and incidentally last month too) there were
torrential downpours and water got in via the highest part of the
guttering. This is probably the only such serious downpours since they
were
fitted. I think that the high point is either too high or the 'drop' not
enough. However can I expect them to come again and fix them under the
guarantee?
The house is Victorian terrace and the builders use the FMB logo on their
notepaper.
--
Jim
Tyneside UK