Contact details for BG / Transco - other than call centre? (maybe long)
 

Anyone know how to contact them other than by the call centre (0845
6056677) ?

Last Saturday we went to replace a section of broken soil pipe in my dads
garden. Knew the location by rodding. Armed with 4 inch clay and plastic
pipes (or metric equivalents) plus all other fittings to do the job.
Dig, find broken pipe and discover it is an old bitumen type pipe. Probably
laid late '50s or early '60s. From what is seen we have no way of repairing
this, so decided to replace the entire run of about 15m with 100mm plastic.
This between 2 brick built manhole things.
More digging. Unfortunately a spade or fork discovered a yellow plastic gas
pipe!
Call the gas emergency number. Bod turns up quite rapidly and effects a
temporary repair. Advises us that (a) a permanent repair will be carried
out at 10am on Monday morning and (b) don't renew the soil pipe until the
permanent repair is made. The soil pipe is immediately above the fractured
gas pipe.

Midday monday and not a sign of anybody. Ring the call/enquiry centre - the
response being "Oh no, not 10am it's booked for 10pm"
7pm a bod turns up. I'm only here to assess it, says he and goes on his
way. Adding, they'll be out Tuesday morning to fix it.
Gave it until midday today and called the call/enquiry centre again to be
told that it is scheduled for today. Called again at 3,4,5,6,7 o'clock,
similar response. Finally got somewhat irate when told the permanent repair
was scheduled for 23rd August. The woman hung up on me after leaving me on
hold for 10 mins or so. Called again at 8pm and was told that I would be
called back by a manager immediately. I'm not holding my breath.
The problem we have is that the soil pipe connects (or now does not
connect) to an adjoining let property. We are paying for them to stay in a
local hotel whilst the problem is corrected

Anyone know of contacting BG/Transco other than by the call centre?

I have told them that at 13.00 tomorrow I shall put the new drain in and
bury the whole lot.

Any thoughts or advice thankfully received

NickP

NickP wrote:
Anyone know how to contact them other than by the call centre
(0845 6056677) ?

If you thought that the temporary repair was leaking, you would have to call
the emergency people out again. As often as necessary...

NickP wrote:
Anyone know how to contact them other than by the call centre (0845
6056677) ?

Try Transco (Plant Location) Tel 0141 418 4093 office hours, that is for
Glasgow, ask for your local area.

Owain

If you thought that the temporary repair was leaking, you would have to
call
the emergency people out again. As often as necessary...
My thoughts too. I'm impressed by your forbearance, given the commercial
implications. I would have replaced the soil pipe by now.

On Tue, 16 Aug 2005 21:06:51 +0100, Owain
wrote:

NickP wrote:
Anyone know how to contact them other than by the call centre (0845
6056677) ?

Try Transco (Plant Location) Tel 0141 418 4093 office hours, that is for
Glasgow, ask for your local area.

Owain
contact them for what? sorry,missed the thread start...



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On Tue, 16 Aug 2005 20:21:52 +0100, "NickP" wrote:



Anyone know of contacting BG/Transco other than by the call centre?

I have told them that at 13.00 tomorrow I shall put the new drain in and
bury the whole lot.

Any thoughts or advice thankfully received

NickP




Simple. Call them and tell them that there is a smell of gas in the
garden.


--

..andy

To email, substitute .nospam with .gl

On Tue, 16 Aug 2005 23:51:44 +0100, Andy Hall
wrote:

On Tue, 16 Aug 2005 20:21:52 +0100, "NickP" wrote:



Anyone know of contacting BG/Transco other than by the call centre?

I have told them that at 13.00 tomorrow I shall put the new drain in and
bury the whole lot.

Any thoughts or advice thankfully received

NickP




Simple. Call them and tell them that there is a smell of gas in the
garden.


Unfortunately its not so simple,,

It appears that in the course of excavating, this chap has damaged a
plastic gas main that is the property of National Grid Transco.
Officially this is classed as a third party damage and if NGT choose
to do so, they can seek to charge for the full cost of repairs and
they regularly DO pursue for damages becuase there is so much of it
going on. In years gone by, such things were not as common and the
cost were largely absorbed by the company unless it was a major damage
which ran into thousands or millions of pounds.

Now, there are so many people digging roads up for all sorts of
reasons and so many careless contractors that there is a procedure in
place for recording/documenting damages and billing for costs. It is
common to send the bill direct to the householder involved, i.e if
they have floggit n run landscape gardeners limited putting up a fence
and they cause the damage when putting fence posts in, NGT bills the
customer, not the contractor. The customer then pays and seeks redress
from the contractor who will of course have 3rd partner liability
insurance. Failing that, they approach their household insurance co.

If a damage/escape is reported then depending on an assessment of the
situation,a temporary repair might be affected as in this case. It is
then put in a program of regular recheck to ensure that it is still
safe. Eventually a permanent repair is done.

I would therefore advise you not to get too pushy/stroppy with them as
someone might just send you a bill for repairs. Remember, no one works
for nothing these days. If someone damaged your car in a garage,you;d
expect them to pay wouldnt you? Its the same for NGT. They are not a
national charity or a nationalised industry any more. They are a
commercial operation.

I have seen damages ranging from minor nicks of 25 mm plastic service
pipe to damages causing widespread disruption,cutting off gas to
thousands of users and costing millions of pounds and weeks to sort
out.

The various utilities even pursue each other for damages- i,e NGT digs
hole,cuts telecom calbe,BT says pyus lots of money and vice versa.



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On Tue, 16 Aug 2005 20:21:52 +0100, "NickP" wrote:

Anyone know how to contact them other than by the call centre (0845
6056677) ?

This won't help your leak problem, but might help your phone bill:

Geographic numbers for Transco courtesy of saynoto0870.com:
01709 845533
01623 413650
0191 5014300

If you use these numbers with some alternative phone service, such as
18866.com (which I highly recommend) the cost is 2p per call (*not*
per minute) so it doesn't seem so bad if you hold on for 10 minutes
and get disconnected.

Mr F.

tarquinlinbin wrote:
Anyone know how to contact them other than by the call centre (0845
6056677) ?
Try Transco (Plant Location) Tel 0141 418 4093 office hours, that is for
Glasgow, ask for your local area.
contact them for what? sorry,missed the thread start...

Contact them for repairing a gas pipe wot the OP dugged up inadvertent,
like.

Owain

On Tue, 16 Aug 2005 23:51:44 +0100, Andy Hall
wrote:

On Tue, 16 Aug 2005 20:21:52 +0100, "NickP" wrote:



Anyone know of contacting BG/Transco other than by the call centre?

I have told them that at 13.00 tomorrow I shall put the new drain in and
bury the whole lot.

Any thoughts or advice thankfully received

NickP




Simple. Call them and tell them that there is a smell of gas in the
garden.


Unfortunately its not so simple,,

It appears that in the course of excavating, this chap has damaged a
plastic gas main that is the property of National Grid Transco.
Officially this is classed as a third party damage and if NGT choose
to do so, they can seek to charge for the full cost of repairs and
they regularly DO pursue for damages becuase there is so much of it
going on. In years gone by, such things were not as common and the
cost were largely absorbed by the company unless it was a major damage
which ran into thousands or millions of pounds.

Now, there are so many people digging roads up for all sorts of
reasons and so many careless contractors that there is a procedure in
place for recording/documenting damages and billing for costs. It is
common to send the bill direct to the householder involved, i.e if
they have floggit n run landscape gardeners limited putting up a fence
and they cause the damage when putting fence posts in, NGT bills the
customer, not the contractor. The customer then pays and seeks redress
from the contractor who will of course have 3rd partner liability
insurance. Failing that, they approach their household insurance co.

If a damage/escape is reported then depending on an assessment of the
situation,a temporary repair might be affected as in this case. It is
then put in a program of regular recheck to ensure that it is still
safe. Eventually a permanent repair is done.

I would therefore advise you not to get too pushy/stroppy with them as
someone might just send you a bill for repairs. Remember, no one works
for nothing these days. If someone damaged your car in a garage,you;d
expect them to pay wouldnt you? Its the same for NGT. They are not a
national charity or a nationalised industry any more. They are a
commercial operation.

I have seen damages ranging from minor nicks of 25 mm plastic service
pipe to damages causing widespread disruption,cutting off gas to
thousands of users and costing millions of pounds and weeks to sort
out.

The various utilities even pursue each other for damages- i,e NGT digs
hole,cuts telecom calbe,BT says pyus lots of money and vice versa.



Remove antispam and add 670 after bra to email

Be a good Global citizen-CONSUMECONFORMOBEY

Circumcision- A crime and an abuse.
http://www.sexuallymutilatedchild.org/

In article ,
tarquinlinbin writes:

Unfortunately its not so simple,,

It appears that in the course of excavating, this chap has damaged a
plastic gas main that is the property of National Grid Transco.
Officially this is classed as a third party damage and if NGT choose
to do so, they can seek to charge for the full cost of repairs and
they regularly DO pursue for damages becuase there is so much of it
going on. In years gone by, such things were not as common and the
cost were largely absorbed by the company unless it was a major damage
which ran into thousands or millions of pounds.

For cable companies damaging other company's services, a
fixed fee of £250 was defined, in order to ensure cable
installation was viable. I don't know if this applies only
to cable companies, or if it is in force between all the
other services.

--
Andrew Gabriel

On 17 Aug 2005 18:53:54 GMT, andrew@a17 (Andrew Gabriel) wrote:

In article ,
tarquinlinbin writes:

Unfortunately its not so simple,,

It appears that in the course of excavating, this chap has damaged a
plastic gas main that is the property of National Grid Transco.
Officially this is classed as a third party damage and if NGT choose
to do so, they can seek to charge for the full cost of repairs and
they regularly DO pursue for damages becuase there is so much of it
going on. In years gone by, such things were not as common and the
cost were largely absorbed by the company unless it was a major damage
which ran into thousands or millions of pounds.

For cable companies damaging other company's services, a
fixed fee of £250 was defined, in order to ensure cable
installation was viable. I don't know if this applies only
to cable companies, or if it is in force between all the
other services.
No i doubt it would apply to gas as ive had a hand in damages caused
to gas installations by cable cos,some of which are trivial couple of
hundred quid jobs and some of which are hundreds of thousands of
pounds jobs.



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Be a good Global citizen-CONSUMECONFORMOBEY

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