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r.p.mcmurphy
 
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Default RANT: Product evolution

Is it just me or is there anyone else perplexed by the way modern products
seem to have got worse rather than better?

i.e.:

toasters- that toast slower because the elements don't get as hot..so you
end up with cooked bread rather than nice surface toasted bread. even
quality toasters like Dualit have evolved(!?) so that the elements don't
glow like they used to in my uni days at the campus.

Kettles- that are noisier that they used to be...mainly due to the use of
'optidisk' elements. Why??

Hairdryers- SWMBO has two, one she's had for five years...nice and quiet,
larger motor running slower, but then due to a clogged filter, she assumed
it was broken and bought a new one, same make...what a racket! the high
pitch row is enough to deafen you!

Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?

Hoovers(vacuums)- that only last a year, then they've had it, or their so
poor at doing the job you take em back to the store to get a different make.
we have been getting through a new Hoover every 1-2 years of late. now I've
resorted to buying a dyson(despite vowing not to a few years ago with my
experience of the dc01), with a 5 year guarantee, so hopefully it will last.

rant over.

Steve


  #2   Report Post  
VivienB
 
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Default

On Sun, 3 Apr 2005 09:55:01 +0100, "r.p.mcmurphy"
wrote:

Is it just me or is there anyone else perplexed by the way modern products
seem to have got worse rather than better?

Snip excellent examples

That's because a high proportion of customers buy on appearance +
price, then do not complain about lack of performance.

But look at what happened when I pointed out to Sharp how they could
improve the usability of the combination oven I bought - the 'Customer
Service' person sent an e-mail that was patronising to the point of
rudeness. The designers will almost certainly not have received my
suggestions. I did not need further winding-up, so I dropped it,
instead of writing to the MD as I probably should have. Opportunity to
improve product and one customer lost for the future.
-
Regards, VivienB
  #3   Report Post  
Mary Fisher
 
Posts: n/a
Default


"r.p.mcmurphy" wrote in message
...
Is it just me or is there anyone else perplexed by the way modern products
seem to have got worse rather than better?

i.e.:

toasters- that toast slower because the elements don't get as hot..so you
end up with cooked bread rather than nice surface toasted bread. even
quality toasters like Dualit have evolved(!?) so that the elements don't
glow like they used to in my uni days at the campus.


We've never had a toaster in forty years which has toasted our (home made)
bread well. We alwys revert to an ancient and probably illegal one.

Kettles- that are noisier that they used to be...mainly due to the use of
'optidisk' elements. Why??


Never heard of optidisk, our kettle's fine, it was Spouse's grandmother's
and doesn't even whistle, just sits on the gas.

Hairdryers- SWMBO has two, one she's had for five years...nice and quiet,
larger motor running slower, but then due to a clogged filter, she assumed
it was broken


.... and you didn't look at it first???

and bought a new one, same make...what a racket! the high pitch row is
enough to deafen you!


We use towels. Hair driers are for cleaning wax off the floor and other
surfaces.

Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?


I dobut have no idea what a car sounds like at 90. Isn't that illegal?

Hoovers(vacuums)- that only last a year, then they've had it, or their so
poor at doing the job you take em back to the store to get a different
make. we have been getting through a new Hoover every 1-2 years of late.
now I've resorted to buying a dyson(despite vowing not to a few years ago
with my experience of the dc01), with a 5 year guarantee, so hopefully it
will last.


I've never been happy with the efficiency of any vacuum cleaner which is
another reason I'm glad we have hard floors mostly. Spouse uses the Oreck in
the hall, stairs and landing, seems to work well. When he uses a little one
inside the car (annually) it makes a heck of a racket. Our old Hoover Junior
was reconditioned when we got it and we ended up fifteen years later on our
knees feeding dirt to it.

Nothing's perfect! But on the whole I do feel that things are more efficient
than when we were younger. Cars are certainly more reliable. I haven't had
to hand crank an engine for thirty years.

Mary


  #4   Report Post  
Grunff
 
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Default

Mary Fisher wrote:

I dobut have no idea what a car sounds like at 90. Isn't that illegal?



So is your toaster - leave the guy alone!


--
Grunff
  #5   Report Post  
[news]
 
Posts: n/a
Default

r.p.mcmurphy wrote:
Is it just me or is there anyone else perplexed by the way modern products
seem to have got worse rather than better?

i.e.:

toasters- that toast slower because the elements don't get as hot..so you
end up with cooked bread rather than nice surface toasted bread. even
quality toasters like Dualit have evolved(!?) so that the elements don't
glow like they used to in my uni days at the campus.

Kettles- that are noisier that they used to be...mainly due to the use of
'optidisk' elements. Why??

Hairdryers- SWMBO has two, one she's had for five years...nice and quiet,
larger motor running slower, but then due to a clogged filter, she assumed
it was broken and bought a new one, same make...what a racket! the high
pitch row is enough to deafen you!

Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?

Hoovers(vacuums)- that only last a year, then they've had it, or their so
poor at doing the job you take em back to the store to get a different make.
we have been getting through a new Hoover every 1-2 years of late. now I've
resorted to buying a dyson(despite vowing not to a few years ago with my
experience of the dc01), with a 5 year guarantee, so hopefully it will last.


buy a Henry ;-)

rant over.

Steve


p.s. welcome to 'geting old'



RT




  #6   Report Post  
Richard
 
Posts: n/a
Default

r.p.mcmurphy wrote:



Hoovers(vacuums)- that only last a year, then they've had it, or their so
poor at doing the job you take em back to the store to get a different make.
we have been getting through a new Hoover every 1-2 years of late. now I've
resorted to buying a dyson(despite vowing not to a few years ago with my
experience of the dc01), with a 5 year guarantee, so hopefully it will last.

rant over.

Steve



I have a Dyson (o3?) that has survived 5 years of domestic use plus
periodic attachment to my sander when flattening my poor attempts with
Tetrion.

Perfect machine. If Dyson made a wet/dry DIY vac I'd be first in the
queue. (Now someone will tell me they do and it's as much use as a
chocolate thing)

rgds

Richard



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The information contained in this post
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  #7   Report Post  
Mary Fisher
 
Posts: n/a
Default


"Grunff" wrote in message
...
Mary Fisher wrote:

I do but have no idea what a car sounds like at 90. Isn't that illegal?



So is your toaster - leave the guy alone!


Hey! I wasn't taking him to task! But I've checked with the toaster club and
apparently ours isn't illegal. It should be - but it could only damage the
user. There's a difference!

But while cleaning a cooker just now I rememberedthat once, on the M5, high
summer, the road was crammed and I was driving a hire car (a Cortina, to
date it more precisely) at the same speed as everyone else. For some reason
I looked at the speedand it was over 90. I can't remember the noise ...

Mary


--
Grunff



  #8   Report Post  
Tony Bryer
 
Posts: n/a
Default

In article ,
R.p.mcmurphy wrote:
toasters- that toast slower because the elements don't get as
hot..so you end up with cooked bread rather than nice surface
toasted bread. even quality toasters like Dualit have evolved(!?)
so that the elements don't glow like they used to in my uni days
at the campus.


Mine glow but the area is too small: to properly toast a full sized
slice you have to turn it over and finish the end that comes out
untouched. And this is a mid-price Tefal not a 4.99 special.

--
Tony Bryer SDA UK 'Software to build on' http://www.sda.co.uk
Free SEDBUK boiler database browser http://www.sda.co.uk/qsedbuk.htm


  #9   Report Post  
r.p.mcmurphy
 
Posts: n/a
Default


Is it just me or is there anyone else perplexed by the way modern
products
seem to have got worse rather than better?

i.e.:

toasters- that toast slower because the elements don't get as hot..so you
end up with cooked bread rather than nice surface toasted bread. even
quality toasters like Dualit have evolved(!?) so that the elements don't
glow like they used to in my uni days at the campus.


We've never had a toaster in forty years which has toasted our (home made)
bread well. We alwys revert to an ancient and probably illegal one.

Kettles- that are noisier that they used to be...mainly due to the use of
'optidisk' elements. Why??


Never heard of optidisk, our kettle's fine, it was Spouse's grandmother's
and doesn't even whistle, just sits on the gas.

Hairdryers- SWMBO has two, one she's had for five years...nice and quiet,
larger motor running slower, but then due to a clogged filter, she
assumed it was broken


... and you didn't look at it first???


unfortunatly, she didnt give me an opportunity to do so. she just went out
with the credit card and brought one.


and bought a new one, same make...what a racket! the high pitch row is
enough to deafen you!


We use towels. Hair driers are for cleaning wax off the floor and other
surfaces.

Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?


I dobut have no idea what a car sounds like at 90. Isn't that illegal?


Obviously i didnt realise i was doing that speed and as soon as i noticed, i
slowed down to 70. ;-)


Hoovers(vacuums)- that only last a year, then they've had it, or their so
poor at doing the job you take em back to the store to get a different
make. we have been getting through a new Hoover every 1-2 years of late.
now I've resorted to buying a dyson(despite vowing not to a few years ago
with my experience of the dc01), with a 5 year guarantee, so hopefully it
will last.


I've never been happy with the efficiency of any vacuum cleaner which is
another reason I'm glad we have hard floors mostly. Spouse uses the Oreck
in the hall, stairs and landing, seems to work well. When he uses a little
one inside the car (annually) it makes a heck of a racket. Our old Hoover
Junior was reconditioned when we got it and we ended up fifteen years
later on our knees feeding dirt to it.

Nothing's perfect! But on the whole I do feel that things are more
efficient than when we were younger. Cars are certainly more reliable. I
haven't had to hand crank an engine for thirty years.

Mary


steve




  #10   Report Post  
Michael Chare
 
Posts: n/a
Default

"r.p.mcmurphy" wrote in message
...
Is it just me or is there anyone else perplexed by the way modern products
seem to have got worse rather than better?

i.e.:


Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?


My experience of cars is that they have got better.

I also like my programmable CH thermostat which was just not available in the
past.

What frustrates me is the products that you can no longer buy: e.g.

suitcases without wheels

A petrol hover mower that does not have an automatic cut out.

Prune yogurt

--

Michael Chare





  #11   Report Post  
Doctor Evil
 
Posts: n/a
Default


"Mary Fisher" wrote in message
. net...

Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?


You bought a Fix Or Repair daily car, so don't bitch. Buy a Honda or Toyota
and the difference in quality you will appreciate.


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  #12   Report Post  
Doctor Evil
 
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"r.p.mcmurphy" wrote in message
...

Is it just me or is there anyone else
perplexed by the way modern products
seem to have got worse rather than better?


Overall you are right. The biggest problem I find is the quality of
service - many have telephone answering voices that say "your call is valued
by us", then a rude slob speaks to you. Far too many tradesmen are cowboys.
Few people have any pride in their work. Being customer focused is
non-existent in many companies. We need more John Lewis types around.

I find I have to take back products far more than what I used to, that is
why I value long guarantees from organisations that honour them.



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  #13   Report Post  
Mary Fisher
 
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"Doctor Evil" wrote in message
...


I find I have to take back products far more than what I used to,


Why do you buy so many?


  #14   Report Post  
Mary Fisher
 
Posts: n/a
Default


"Michael Chare" wrote in message

What frustrates me is the products that you can no longer buy: e.g.

suitcases without wheels


How many suitcases do you need?

Prune yogurt


Er - that's fairly easy to d-i-y!

Mary

--

Michael Chare





  #15   Report Post  
The Natural Philosopher
 
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Default

r.p.mcmurphy wrote:

Is it just me or is there anyone else perplexed by the way modern products
seem to have got worse rather than better?

i.e.:

toasters- that toast slower because the elements don't get as hot..so you
end up with cooked bread rather than nice surface toasted bread. even
quality toasters like Dualit have evolved(!?) so that the elements don't
glow like they used to in my uni days at the campus.

Kettles- that are noisier that they used to be...mainly due to the use of
'optidisk' elements. Why??

Hairdryers- SWMBO has two, one she's had for five years...nice and quiet,
larger motor running slower, but then due to a clogged filter, she assumed
it was broken and bought a new one, same make...what a racket! the high
pitch row is enough to deafen you!

Cars- we bought a ford focus for a runabout day to day car...perfectly
competent car...but- the road noise!...my old Citroen bx..made to a
price...is quieter at 90 than the focus is at 60! same as the missis's
corsa...its a top of the range one, but its still bloody noisy! what's
going on? don't people care about these things nowadays?

Hoovers(vacuums)- that only last a year, then they've had it, or their so
poor at doing the job you take em back to the store to get a different make.
we have been getting through a new Hoover every 1-2 years of late. now I've
resorted to buying a dyson(despite vowing not to a few years ago with my
experience of the dc01), with a 5 year guarantee, so hopefully it will last.


Dysins are treh most unreliable. Wifes on now is compleletly blocked and
no amount of poking will unblock it.

Style over function, the throwaya society, and noboidy actually caring
waht crap they buy is where its at.

Also, its cheap.


rant over.

Steve




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The Natural Philosopher
 
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Default

Tony Bryer wrote:

In article ,
R.p.mcmurphy wrote:

toasters- that toast slower because the elements don't get as
hot..so you end up with cooked bread rather than nice surface
toasted bread. even quality toasters like Dualit have evolved(!?)
so that the elements don't glow like they used to in my uni days
at the campus.



Mine glow but the area is too small: to properly toast a full sized
slice you have to turn it over and finish the end that comes out
untouched. And this is a mid-price Tefal not a 4.99 special.

Out toatser cots 6 and a half grand.
Its got a badge on it that says 'aga'

But it makes good toast. You get what you pay for..
  #17   Report Post  
 
Posts: n/a
Default

In article , Doctor Evil
writes

"r.p.mcmurphy" wrote in message
...

Is it just me or is there anyone else
perplexed by the way modern products
seem to have got worse rather than better?


Overall you are right. The biggest problem I find is the quality of
service - many have telephone answering voices that say "your call is valued
by us", then a rude slob speaks to you. Far too many tradesmen are cowboys.
Few people have any pride in their work. Being customer focused is
non-existent in many companies. We need more John Lewis types around.

I find I have to take back products far more than what I used to, that is
why I value long guarantees from organisations that honour them.

Just out of interest John, do you buy extended guarantees?
--
David
  #18   Report Post  
Bob Mannix
 
Posts: n/a
Default


wrote in message
...
In article , Doctor Evil
writes

"r.p.mcmurphy" wrote in message
...

Is it just me or is there anyone else
perplexed by the way modern products
seem to have got worse rather than better?


Overall you are right. The biggest problem I find is the quality of
service - many have telephone answering voices that say "your call is

valued
by us", then a rude slob speaks to you. Far too many tradesmen are

cowboys.
Few people have any pride in their work. Being customer focused is
non-existent in many companies. We need more John Lewis types around.

I find I have to take back products far more than what I used to, that is
why I value long guarantees from organisations that honour them.

Just out of interest John, do you buy extended guarantees?
--



Assuming your question wasn't just for John, it depends. I had an AEG
microwave which I bought without an extended guarantee (thinking it was
quality stuff) and which failed a few months outside the guarantee period. I
was then told it was just a rebadged Toshiba, the klystron had gone (which
they do) and it was 80 to fix it. I bought a cheap one from Argos (Hinari)
with a 3 year guarantee for the same price as another AEG one - that seemed
worth it (aside from light bulb failure, it's not gone wrong of course).

I also took out one of those "get your money back if you don't claim
jobbies". I didn't claim and, yes, I did get my money back! - again, seems
worth it.

More often than not, it's not worth it because the items are cheap anyway.
It also depends on your usage. An extended guarantee on a quality washing
machine (Bosch or whatever), if there's just the two of you in the house,
isn't worth it. If you have teenage boys and it's on every day getting a
hammering, it probably is!


--
Bob Mannix
(anti-spam is as easy as 1-2-3 - not)


  #19   Report Post  
Doctor Evil
 
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wrote in message
...
In article , Doctor Evil
writes

"r.p.mcmurphy" wrote in message
...

Is it just me or is there anyone else
perplexed by the way modern products
seem to have got worse rather than better?


Overall you are right. The biggest problem I find is the quality of
service - many have telephone answering voices that say "your call is

valued
by us", then a rude slob speaks to you. Far too many tradesmen are

cowboys.
Few people have any pride in their work. Being customer focused is
non-existent in many companies. We need more John Lewis types around.

I find I have to take back products far more than what I used to, that is
why I value long guarantees from organisations that honour them.

Just out of interest John, do you buy extended guarantees?


Bertie, no. Just products with decent guarantees. John Lewis give 2 years
minimum on all white goods, even though the makers may only give one.



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