Hi,

I called a toll free number (1-800-256-2487) I found at Funai's web site,
which I didn't think would help because I am a service tech, but to my
surprise, I was connected to someone at the parts department!!

After explaining my ordeal, I received the service manual via
overnight Fed Ex !!!!

Brad


On Mon, 17 Mar 2008 14:07:29 GMT, Brad wrote:

Hi,

It is almost a month and I still have not received the service manual for
which I paid $32.00 ($7.00 for shipping). Funai will not reply to my fax(s)
or emails. They do not have a published telephone number, as far as I know,
that I can call.

My next step is to file complaints with the U.S. Attorney, BBB, and other
agencies that handle such matters.

Also, I will stop servicing anything made by Funai, and I recommend that
everyone else does the same.

Brad


On Sat, 08 Mar 2008 13:59:29 GMT, in sci.electronics.repair you wrote:

Hi,

Has anyone experienced problems with Funai corp. getting a service
manual (or part/s) after you have paid for it?

Lately, I am having an AWFUL time getting a reply via email. They
stopped replying. They wouldn't give me a tracking number so I called
Fed Ex. Fed Ex has no record of a shipment from Funai to my address.
It might have been shipped via U.S.P.S., but they won't tell me if it
was shipped that way. They once said "they usually ship via
Fed Ex, but sometimes U.S.P.S.".

It is more than two weeks since they said it was shipped (CA to PA).

Thanks in advance, Brad

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